Automotive Receptionist

Automotive Receptionist

We are seeking a highly skilled Automotive Receptionist to join our team in Cpl's busy motor franchise. The ideal candidate will have excellent customer service skills, IT skills and previous experience in the motor trade, although full training will be given.

Responsibilities

• Scheduling appointments and preparing quotations.
• Greeting customers and checking customer details, service needs and accurately recording this in systems.
• Communicating with the workshop and ensuring customer vehicles are ready at the agreed day/time.
• Liaising with other teams in the business, management, reception, sales, warranty, parts.
• Assisting with gathering customer service feedback.

Requirements

• Excellent front line customer service skills and experience.
• Excellent IT skills, Microsoft Office essential, any ERP system experience a plus.
• Previous motor trade experience a big plus but not essential as full training will be given.
• Good communication, interpersonal and presentation skills.