Cloud Networking Support Specialist

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

About Amazon Web Services

We are the market leader and technology forerunner in the cloud business. Our customers are taking advantage of a growing set of services and features to run their mission-critical applications.

As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting companies and developers who are building applications on top of our services.

We believe that world-class support is critical to customer success. That's why we're looking for talented individuals who can help us provide exceptional support to our customers.

About the Role

We are seeking a skilled Network Support Engineer to join our Cloud Support team. As a Network Support Engineer, you will act as the 'Cloud Ambassador' across all our cloud products, arming our customers with the tools and tactics they need to get the most out of their product and support investment.

You will work closely with our development teams to reproduce and resolve complex customer issues, leveraging your extensive customer support experience to provide feedback on how to improve our services.

Key Responsibilities

  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
  • Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Coach/mentor new hires, develop and present training, and partner with development teams on complex issues or contact deflection initiatives.
  • Participate in new hiring, write tools/scripts to help the team, and work with leadership on process improvement and strategic initiatives.

Requirements

To be successful in this role, you will need:

  • 2+ years of relevant experience in troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).
  • Knowledge/experience of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services), domain transfers, records and DNS security (DNSSEC and DNS Filtering).
  • Operating Systems knowledge oriented to maintenance and administrative purposes (Windows or Linux).
  • Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).

What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you're passionate about cloud computing and want to be part of a dynamic team, apply now



  • Dublin, Dublin City, Ireland Regal Cloud Full time

    Job Description:We are seeking a highly skilled specialist with expertise in VxRail to support a customer engagement in Regal Cloud. The selected candidate will work onsite, providing hands-on training and guidance to the customer's SysAdmin engineers while ensuring the platform is optimised, secure, and maintained to the highest standards.


  • Dublin, Dublin City, Ireland Amazon Full time

    Overview of the RoleWe are looking for an experienced Cloud Network Specialist to join our team at Amazon. As a key member of our cloud infrastructure team, you will be responsible for designing and implementing scalable network solutions that meet the demands of our customers.Your experience in IP networking fundamentals and protocols, including BGP and...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    ENGINEERINGUK is at the forefront of cloud innovation, and as a Networking and Support Specialist, you'll play a critical role in delivering exceptional customer experiences.Company OverviewWe're Amazon Web Services, the leading provider of cloud services. Our mission is to empower our customers to innovate and succeed in the cloud.Job DescriptionYou'll be...


  • Dublin, Dublin City, Ireland Focus Cloud Group Full time

    Job Title: Cloud Data Specialist LeadAbout UsFundamental to our success at Focus Cloud Group is our commitment to innovation and excellence. We aim to provide cutting-edge solutions that drive business growth and deliver exceptional results. Our team of experts works collaboratively to push boundaries and explore new possibilities.Role SummaryWe are seeking...


  • Dublin, Dublin City, Ireland Amazon Full time

    About UsAmazon Web Services (AWS) is a global leader in cloud computing, offering a comprehensive suite of services for businesses of all sizes. As a member of the AWS Support team, you will play a critical role in helping customers succeed with our innovative technologies.We are looking for experienced Network Engineers to join our team and provide...


  • Dublin, Dublin City, Ireland Amazon Full time

    About the Role: As a Cloud Support Specialist at Amazon, you will play a critical part in providing top-notch technical support to our customers. You will act as a Cloud Ambassador, guiding them through various cloud technologies and services to help them succeed in a rapidly evolving digital landscape. Your day-to-day activities will include solving complex...


  • Dublin, Dublin City, Ireland Amazon Ireland Support Services Limited Full time

    About the RoleWe are looking for a highly skilled Network Development Engineer to join our team and contribute to the development of our next-generation networks.The successful candidate will have a strong background in network engineering, with experience in designing and implementing scalable and reliable networks.Responsibilities will include developing...


  • Dublin, Dublin City, Ireland Amazon Full time

    About the RoleThis is an exciting opportunity for a seasoned network specialist to leverage their expertise in supporting complex networking issues on AWS cloud services. You will work closely with customers to troubleshoot and resolve issues related to Route 53, Elastic Load Balancing, VPC, and other networking technologies.


  • Dublin, Dublin City, Ireland Amazon Full time

    A Large Scale Network Architect at Amazon will be responsible for designing and implementing large scale networks that support our cloud services. This includes developing engineering, deployment, or operations mechanisms to support IP networking systems, interacting with many network devices at a time through any of networking configuration tools,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    At TN Ireland, we are seeking a skilled Cloud Support Specialist to join our Cloud Operations team. As a Cloud Support Specialist, you will be responsible for providing top-notch technical support to our customers who utilize Amazon Web Services (AWS). Your primary role will involve resolving customer cases through various contact channels, including...


  • Dublin, Dublin City, Ireland Amazon Full time

    Company Overview\We run one of the largest networks in the world supporting the AWS Cloud globally. Our vision is to ultimately have self-managed networks, and our Network Lifecycle Management organization is responsible for building key services that will enable this vision.\We put services and algorithms in place to control and manage all layers of the...


  • Dublin, Dublin City, Ireland Amazon Full time

    About Amazon Data Services Ireland LimitedAmazon Data Services Ireland Limited is a world-renowned company that specializes in providing innovative cloud computing infrastructure. As a leader in the industry, we are committed to delivering high-quality services that meet the ever-evolving needs of our customers.We are seeking an experienced Cloud Network...


  • Dublin, Dublin City, Ireland eir evo talent Full time

    Company Overvieweir evo talent is a leading provider of IT and security solutions. We are committed to delivering high-quality services to our clients and strive to be an equal opportunities employer.Job DescriptionIn this role, you will be responsible for designing and implementing secure and resilient cloud network designs that enable business migration to...


  • Dublin, Dublin City, Ireland Amazon Web Services Emea Sarl (Irish Branch) Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...


  • Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

    ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...


  • Dublin, Dublin City, Ireland Regal Cloud Full time

    About the Role:We are seeking a highly skilled Vmware Sr. Specialist to join Regal Cloud in Dublin, Ireland.This onsite role requires a specialist with extensive experience in managing and optimizing VMware environments.You will be responsible for the installation, configuration, and maintenance of vSphere environments, along with migration, monitoring,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Client:Amazon Web Services EMEA SARL (Irish Branch)Location:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:10156760365cJob Views:2Posted:15.03.2025Expiry Date:29.04.2025Job Description:ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job OverviewWe are seeking a highly skilled Cloud Support Specialist to join our team at Amazon. As a key member of our support organization, you will be responsible for providing technical assistance to customers using various cloud technologies.Key Responsibilities:Solve customer cases through telephone, email, and web/live chat contact channels.Apply...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2880444 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...


  • Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2880444 | Amazon Web Services EMEA SARL (Irish Branch)ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...