Cloud Networking Support Specialist
4 days ago
About Amazon Web Services
We are the market leader and technology forerunner in the cloud business. Our customers are taking advantage of a growing set of services and features to run their mission-critical applications.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting companies and developers who are building applications on top of our services.
We believe that world-class support is critical to customer success. That's why we're looking for talented individuals who can help us provide exceptional support to our customers.
About the Role
We are seeking a skilled Network Support Engineer to join our Cloud Support team. As a Network Support Engineer, you will act as the 'Cloud Ambassador' across all our cloud products, arming our customers with the tools and tactics they need to get the most out of their product and support investment.
You will work closely with our development teams to reproduce and resolve complex customer issues, leveraging your extensive customer support experience to provide feedback on how to improve our services.
Key Responsibilities
- Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
- Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Coach/mentor new hires, develop and present training, and partner with development teams on complex issues or contact deflection initiatives.
- Participate in new hiring, write tools/scripts to help the team, and work with leadership on process improvement and strategic initiatives.
Requirements
To be successful in this role, you will need:
- 2+ years of relevant experience in troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).
- Knowledge/experience of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services), domain transfers, records and DNS security (DNSSEC and DNS Filtering).
- Operating Systems knowledge oriented to maintenance and administrative purposes (Windows or Linux).
- Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).
What We Offer
We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you're passionate about cloud computing and want to be part of a dynamic team, apply now
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