Front Desk Associate

1 day ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €33,950 - €44,999
Reception Services Representative

A Reception Services Representative provides guest reception services to contribute to an exceptional experience from check-in through check-out and complete audits as required.

Key Responsibilities:

  • Provide efficient reception services for guests, including check in/out, and complete audit procedures as required
  • Ensure positive outcomes from guest queries in a timely and efficient manner
  • Keep the Front Office Manager and Reception Supervisors informed of any relevant feedback from guests and other departments

Requirements:

  • Previous experience in a customer-focused industry
  • A completed high school certificate or equivalent
  • A positive attitude and good communication skills
  • The commitment to delivering a high level of customer service
  • The ability to work on your own and as part of a team
  • A competent level of IT proficiency

Preferred Capabilities and Distinctions:

  • Previous experience in cash handling

Benefits:

  • Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world
  • Plus up to 70 nights of discounts for your Family and Friends
  • Team Member Gym – a dedicated team member gym with free access 7 days a week
  • Benefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers
  • Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
  • Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
  • Maternity & Paternity – Paid leave for those that qualify
  • On shift – complimentary meals on duty & uniforms provided

Work Environment:

Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division.

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