Customer Service Ambassador
1 week ago
We are seeking a Customer Service Ambassador to join our Dublin-based team. As a friendly and knowledgeable ambassador for the GGPoker brand, you will be responsible for delivering top-tier service to GGPoker customers via email, live chat, and social media.
Key Responsibilities:- Respond to customer queries in a timely and professional manner.
- Build and maintain a comprehensive Customer Support & Fraud knowledge base.
- Adhere to operational and regulatory processes, including Know Your Customer (KYC), GDPR, and account security best practices.
- Assess deposits and withdrawals, focusing on risk and fraud detection, including verification, due diligence, payment patterns, activity history, and communication.
- Collaborate with the Money Laundering Reporting Officer (MLRO) and submit internal Suspicious Transactions Reports (STR) when necessary.
Nsusgroup is a dynamic company that powers GGPoker, the world's largest online poker room. Our passionate and experienced team of over 400 employees operates from our headquarters in Canada, with global offices in Europe and Asia.
What We Offer:- Pension contribution.
- Biannual bonus.
- Subsidised gym membership.
- Subsidised travel cards.
- Parking (depending on office location).
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