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Financial Services Leader

2 weeks ago

Limerick, Limerick, Ireland Northern Trust Full time

About Northern Trust: Our company, a Fortune 500 organization, is a globally recognized leader in the financial services industry with over 130 years of experience and more than 22,000 partners worldwide.

Job Description

The Client Services Delivery Manager role reports to the Client Services Team Manager, Ireland. As a key member of our team, you will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client SLD in relation to Transfer Agency.

The department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions, and statements.

The responsibilities include:

  • Day-to-day delivery of all TA Services to the client.
  • Manages functional teams; coordinates the work, communication, and issue resolution activities.
  • The CSM should work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and must ensure all targets and deadlines are met.
  • Be the face of Northern Trust to our external and internal partners Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products.
Key Responsibilities
  • Provide technical expertise for the development of new TA Products and develop SLD's with your clients for the take on of these new products and services.
  • Participates / leads client due diligence visits.
  • Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log.
  • To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met.
Requirements
  • A degree in a relevant discipline.
  • Experience in a client-focused role gained in the financial services or banking industry.
  • Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration, or banking experience will be considered.