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Medical Support Specialist
3 weeks ago
We are seeking a skilled Medical Support Specialist to join our healthcare team. As a key member of our administrative staff, you will play a vital role in supporting the daily operations of our medical practice.
Job Description:The successful candidate will be responsible for managing patient appointments, ensuring effective scheduling and follow-up reminders. You will also handle patient inquiries via phone, email or in person, providing a professional and compassionate approach at all times.
In addition to these duties, you will maintain and update patient records, ensuring they are accurate, confidential and easily accessible when required. You will assist in the coordination and processing of medical referrals, and support the preparation of patient billing and invoicing.
Day-to-day office operations, including filing, handling phone calls and ensuring smooth office functioning, are also an integral part of this role.
Required Skills and Qualifications:- Previous experience in a medical secretary or similar administrative role within a healthcare environment.
- Strong organisational and time-management skills with the ability to multi-task and prioritise effectively.
- Excellent verbal and written communication skills, with the ability to interact professionally and empathetically with patients, colleagues and external healthcare providers.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with Socrates is an advantage.
- Ability to handle sensitive patient information with utmost confidentiality and attention to detail.
- Ability to work effectively under pressure in a busy medical environment.
- Strong knowledge of medical terminology and healthcare processes is highly desirable.
This is an exciting opportunity for a skilled professional to join our dynamic healthcare team. The client offers flexibility, allowing the successful candidate to choose between working a 3-day/4-day/5-day workweek, based on their preference.
Others:Please note that we are looking for a highly organised and motivated individual who is able to work independently and as part of a team.