Exceptional Customer Experience Advocate
2 weeks ago
The customer experience team is responsible for delivering exceptional service to users through process improvement, order management, and problem-solving.
Key Responsibilities:- Interact with buyers and sellers in a customer-centric approach to ensure a positive user experience.
- Resolve all customer inquiries regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
- Become an expert in product, processes, and systems to drive positive outcomes for customers.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
- At least 2 years of support experience handling email and/or chat services.
- Availability to work weekends required.
- Fluency in English and German, with a deep understanding of the DACH market.
- Familiarity with ecommerce and marketplace operations.
- Experience with customer-facing tools like Zendesk, Kustomer, or Intercom.
- Passion for delivering customer-first service.
- Proactive problem-solver and process-improver.
- Knowledge of collectibles is advantageous.
- Bachelor's degree preferred.
- Previous startup experience beneficial.
This role offers a unique opportunity to make a meaningful impact on customer satisfaction and drive business growth.
We are looking for a highly skilled and motivated individual who can excel in this challenging and rewarding role.
-
Customer Experience Advocate
1 day ago
Dublin, Dublin City, Ireland beBeeAnalytical Full time €50,000 - €80,000Customer Operations Advisor Job SummaryThis is an exceptional opportunity to play a key role in delivering outstanding customer experiences.As a Customer Operations Advisor, you will work closely with internal stakeholders to identify areas for improvement and implement changes to enhance the overall customer journey.Key Responsibilities:Analyze customer...
-
Customer Experience Advocate
2 hours ago
Dublin, Dublin City, Ireland beBeeCustomerService Full time €34,000 - €36,000Job DescriptionThe role of Customer Service Coordinator is crucial in maintaining a positive and professional image for the company. The ideal candidate will be the main point of contact for customers via telephone and email, ensuring timely and efficient resolution of inquiries and issues.Key responsibilities include generating order quotes, processing...
-
Customer Success Advocate
2 weeks ago
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success Advocate (German Fluency Required)Join to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCustomer Success Advocate (German Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCompany DescriptionIt all...
-
Customer Success Advocate
1 day ago
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success Advocate (French Fluency Required)Join to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCustomer Success Advocate (French Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCompany DescriptionIt all...
-
Customer Success Advocate
47 minutes ago
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success Advocate (German Fluency Required)Join to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCustomer Success Advocate (German Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCompany DescriptionIt all...
-
Customer Success Advocate
2 weeks ago
Dublin, Dublin City, Ireland ServiceNow Full timeJoin to apply for the Customer Success Advocate role at ServiceNowJoin to apply for the Customer Success Advocate role at ServiceNowGet AI-powered advice on this job and more exclusive features.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast...
-
Customer Success Advocate
1 day ago
Dublin, Dublin City, Ireland ServiceNow Full timeJoin to apply for the Customer Success Advocate role at ServiceNowJoin to apply for the Customer Success Advocate role at ServiceNowGet AI-powered advice on this job and more exclusive features.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast...
-
Customer Success Advocate
2 weeks ago
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success Advocate (Italian Fluency Required)Join to apply for the Customer Success Advocate (Italian Fluency Required) role at ServiceNowCustomer Success Advocate (Italian Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (Italian Fluency Required) role at ServiceNowGet AI-powered advice on...
-
Customer Success Advocate
2 weeks ago
Dublin, Dublin City, Ireland ServiceNow Full timeCustomer Success Advocate (French Fluency Required)Join to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCustomer Success Advocate (French Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCompany DescriptionIt all...
-
Exceptional Customer Experience Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeSupport Full time $90,000 - $120,000We're passionate about delivering exceptional customer experiences. As an Implementation Support Specialist, you'll play a critical role in ensuring our customers receive timely and accurate support for software products.Key Responsibilities:
