Operations Manager
1 week ago
Operations Manager – Hybrid | Tuam, Co. Galway
I am seeking an experienced Operations Manager to lead and optimise the day-to-day running of a busy household service division. This is a pivotal leadership role, reporting directly to the Managing Director, with three direct reports and oversight of a team of 35 engineers delivering installation, servicing, and maintenance of high-quality water systems to residential customers nationwide.
This is a hybrid role, combining on-site leadership in Tuam with remote strategic work. The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans.
Key Responsibilities
Operations Leadership
Lead and inspire the operations team to deliver exceptional service and performance.Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand.Develop and implement operational strategies to ensure timely service, installations, and issue resolution.Resource Management
Manage scheduling and allocation of engineers for service calls, installations, and maintenance.Oversee vehicles, tools, and equipment to ensure optimal performance and minimal downtime.Work with HR to maintain appropriate staffing levels and support recruitment needs.Customer Service Excellence
Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.Ensure engineers are fully trained and equipped to handle installations and inquiries effectively.Monitor and analyse customer feedback to drive service improvements.Financial & Budget Management
Control operational costs, ensuring efficiency and profitability.Develop and manage department budgets within agreed financial guidelines.Track KPIs, analyse variances, and prepare performance reports for the Managing Director.Performance Monitoring & Reporting
Implement KPIs to ensure service levels and efficiency targets are met.Conduct performance reviews and provide clear feedback to direct reports and the wider team.Report regularly on service levels, installation timelines, and customer escalations.Inventory & Supply Chain Management
Maintain stock levels and manage supplier relationships to ensure parts are available and cost-effective.Coordinate with the warehouse for timely distribution of parts and equipment.Health & Safety
Enforce health and safety protocols and safe working practices.Conduct regular safety audits and ensure the team is fully trained in hazard management.Ideal Candidate
Proven experience in operations management, preferably in a service-based or field-engineering industry.Strong leadership skills with the ability to motivate, develop, and manage large teams.Skilled in process optimisation, workflow efficiency, and workload review.Commercially aware with budget management and cost control experience.Excellent organisational, communication, and problem-solving skills.Resilient and adaptable, comfortable in a fast-paced, change-focused environment.For more information please contact with an updated CV.
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