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General Manager
2 weeks ago
Job description Job Title: General Manager Location: Tramore, Co. Waterford Job Type: Full-time Work Arrangement: On-siteAbout UsWe are a long-established entertainment and leisure organisation with over 40 years of experience operating high-performing venues across Ireland. Our Tramore location is a vibrant, fast-paced destination at the heart of the local entertainment scene. We pride ourselves on providing a warm, welcoming environment where customers feel valued and engaged. We are a people-focused business-and we're looking for a standout leader to become the face and driving force of our flagship Waterford venue.The OpportunityAs General Manager, you won't just manage the venue-you'll own it. You will shape its culture, drive its performance, and create an atmosphere that keeps customers returning. Reporting to the Operations Manager, you will lead a team of supervisors and frontline staff, ensuring exceptional customer experiences and strong commercial results.This role is ideal for an experienced leader from a high-volume hospitality, retail, or leisure background who is ready to take full ownership of a dynamic, exciting business.Key Responsibilities1. Lead & Inspire Your TeamLead, coach, and empower supervisors and customer-facing staff to deliver exceptional performance.Manage the full employee lifecycle including recruitment, onboarding, training, performance management, and development.Act as a hands-on "player-coach," setting the standard for service by working closely with the team on the floor.2. Drive Business PerformanceTake full responsibility for the venue's P&L, with strong focus on budgeting, cost control, and revenue growth.Use performance data to make informed commercial decisions that maximise profitability.Develop and execute effective local marketing and community engagement strategies to grow footfall and build customer loyalty.Provide clear performance reports and insights to senior management.3. Create an Unforgettable AtmosphereBe the venue's leading ambassador, ensuring a vibrant, welcoming, and compliant environment at all times.Handle escalated customer issues with professionalism, empathy, and strong service recovery skills.Uphold high operational standards across cleanliness, safety, machine uptime, and overall venue presentation.What You'll Bring3-5+ years of management experience in a fast-paced, customer-facing environment such as hospitality, leisure, or retail.Strong commercial acumen with experience managing budgets, controlling costs, and owning P&L outcomes.A hands-on leadership style with a genuine "player-coach" mindset.Proven success in leading, developing, and motivating high-performing teams.Excellent communication and interpersonal skills with the ability to connect naturally with both customers and staff.Resilience, adaptability, and strong problem-solving ability in a dynamic environment.A genuine passion for delivering exceptional customer experiences.Why You'll Love Working With UsReal Autonomy: You will run the venue as your own business with strong support from senior leadership.Competitive Package: Attractive salary plus performance-based bonus.Clear Career Progression: Opportunities to advance within a growing organisation.Supportive, High-Energy Culture: Join a collaborative, data-driven team that values innovation, performance, and people.
