Team Lead

Job Title: Team Leader, Grade V
Reference No: 09/002 (2024)
Department / Directorate: Diagnostic Cardiology, Medical Directorate
Reports to: Business Manager or Deputy

Tallaght University Hospital (TUH) is one of Ireland’s largest acute teaching and learning hospitals, with adult, psychiatric and age-related healthcare on one site. The Hospital has 450 inpatient adult beds, 74 onsite day beds for Dialysis, Oncology, Infusion, Haematology, Cardilogy, Bone & Joint and minor surgery services. The Hospital also has a Day Surgery Centre located near the Hospital which has four theatres and 25 bays for elective surgery. There are an additional 61 offsite beds under its governance. The Hospital is staffed by over 3,500 people with 64 different nationalities represented on the team.
 The Hospital is a provider of local, regional and national specialties. It is a designated trauma unit incorporating the National Pelvic and Acetabular Unit, a national Urology Centre and the second largest provider of renal dialysis services in the country.
One of the two main academic teaching hospitals of Trinity College Dublin - TUH specialise in the training and professional development of staff in areas such as Medicine, Nursing, Health & Social Care Professionals, Emergency Medicine and Surgery, amongst many others. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.
The Hospital is an exciting and dynamic place to work, in the midst of implementing a new hospital strategy, the team have already delivered on the opening of a new Renal Dialysis unit, Reeves Day Surgery Centre, a step down facility in the community, a new ICU and the development of a supraregional Endometriosis Service. It is an exciting time to join the TUH team and one of Ireland’s main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.
TUH Vision and Values
The vision of the Hospital is “People Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.
Our TUH CARE values – for patients, their families, our community and staff are: C ollaborate – together and with our academic and care partners A chieve – our goals, positive outcomes and wellbeing R espect – for patients, each other and our environment E quity – for patients and staff At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.

purpose of the role:
The Team Leader, Grade V will be responsible for ensuring the smooth running of the administrative duties of the team and to delegate and assign work as appropriate. The Team Leader will report to the Business Manager for the directorate.

overview of role:
Key Duties and Responsibilities Manage the Administration staff assigned to the team and delegate duties as appropriate Demonstrate the ability to maintain and develop working relationships within the department as Team Leader/First line Manager Demonstrate the ability to maintain and develop working relationships within the multidisciplinary Diagnostic Cardiology team, including Physiologist, Nursing, Medical, Healthcare and Portering colleagues Demonstrate problem solving, decision making, planning and organization skills Demonstrate an ability to prioritize work while responding with flexibility to rapidly changing priorities Demonstrable capacity for responsibility and initiative Have the ability to work unsupervised and to use initiative when necessary to deal with conflicting priorities calmly and effectively Have proven skills in dealing in a professional and courteous manner with patients in a personal capacity and by telephone, including dealing with complaints Disseminate relevant information to staff and the multidisciplinary team and provide opportunity for feedback from all members of the team in relation to the service Ensure all interaction with patients and patient records are carried out in a strictly confidential manner Organize and/or attend meetings, working groups, committees, as required relevant to the department Implement Hospital policies and procedures in relation to waiting list management, including scheduling and validation Know the capacity utilisation targets of all clinics and know the reasons for any variation in clinic capacity utilisation Ensure the clinic(s) dashboard is up to date & review forecasted and actual clinic utilisation data weekly Hold data driven action focused clinic review meetings ensuring that agreed actions and projects have clear owners and target completion dates Actively promote continuing education amongst the team Facilitate and record participation in mandatory training Use the Core System to record and monitor staff absence/leave/time keeping, ensuring the service is covered during times of leave and staff absence Access the appropriate training for Administration staff ensuring familiarity with and adherence to the required quality standards and attention to detail of the processes specific to the department Participate in probation and staff performance review systems as per hospital policy Carry out any other duties, which may be assigned from time to time Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus. Completion of relevant training and availing of supports in the Leadership Academy including coaching, mentoring and leadership development as applicable.

Qualifications & Experience required
Must have: Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5 or Have satisfactory relevant experience which encompasses demonstrable equivalent skills and 3 years relevant administration experience within a healthcare environment, to include supervisory experience Practical evidenced experience of use of computer packages/systems to include Microsoft Office i.e. Word, Excel, Outlook, PowerPoint, Cardiovascular Integrated System (CVIS), Cardiac Image and Information Management System (ISCV), Electronic Patient Management system, ICE Clinical System and other related packages Fluent command and understanding of the English language to include spoken and written word
Desirable: Evidence of managing referrals Evidence of managing waiting lists Evidence of managing OPD clinics 3rd level qualification equivalent to Fetac level 6
Reward & Recognition Remuneration is in accordance with the Department of Health Consolidated Salary Scales, as of 1st June 2024 €49,702- €59,457 incl LSIs
The appointment is whole time, permanent and pensionable The annual leave entitlement is 29 working days per year. The leave year runs from 1st April to the 31st of March each year Normal working hours are 35 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement

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