Quality Analyst
1 day ago
Quality Analyst – Multilingual (Danish or Swedish) | Dublin, IrelandWe are looking for Quality Analysts to join a global operations team supporting high standards in content moderation and operational delivery. These roles focus on maintaining and improving quality performance, coaching team members, and ensuring adherence to agreed business requirements.Key Responsibilities:Monitor and enhance employee performance through quality coaching and training.Support Market Team Leads in educating and developing Reps.Provide ongoing feedback and performance guidance to team members.Assist with quality systems, audits, and reporting.Perform data analysis to identify trends and improve operational delivery.Mentor auditors and provide just-in-time training on policies and tools.Support investigations and escalations of inaccurate decisions to identify root causes.Prepare and distribute reports, develop process documentation, and contribute to operational improvement initiatives.Participate in professional development and team meetings as required.Perform other ad hoc duties to meet business needs.Candidate Requirements:Bachelor’s degree or equivalent (Level 7).Prior experience in QA, Content Moderation, Trust & Safety, or Content Quality Assurance in the social media industry.Proficiency in English (C1 or above) and the relevant market language.Deep understanding of local culture and social trends.Proficient in Excel and capable of performing both qualitative and quantitative analysis.General understanding of AI is advantageous.Flexible to work across shifts and adapt to changing business needs.Strong communication, problem-solving, and multitasking abilities.Ability to work under pressure and maintain high quality standards.If this sounds of interest, apply now or send your CV directly to .
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Croatian Quality Analyst
5 days ago
Dublin, Ireland Cpl Full timeCROATIAN QA - Quality Analyst Join a fast-paced team driving excellence in content quality and moderation. As a Quality Analyst, you’ll coach, train, and support Reps to meet performance standards and SLA targets. You’ll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets. WeWhat You’ll...
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Quality Analyst
1 week ago
Dublin, Ireland Cpl Full timeQuality AnalystJob Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s. The Quality Analyst must monitor, evaluate, council and document employee’s...
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Quality Analyst
1 week ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst - German SpeakingLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday - Evening shift (6pm to 2am)At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...
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Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst - German SpeakingLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday - morning shift (9am to 5:30pm) or evening shift (6pm to 2am)At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...
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Danish speakers
5 days ago
Dublin, Ireland Cpl Full timeDANISH QA - Quality Analyst Join a fast-paced team driving excellence in content quality and moderation. As a Quality Analyst, you’ll coach, train, and support Reps to meet performance standards and SLA targets. You’ll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets. WeWhat You’ll Do:Coach...
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Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Croatian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Swedish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Polish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Hungarian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst – Polish Speaker
3 weeks ago
Dublin, Ireland Cpl Healthcare Full timeQuality Analyst – POLISH SpeakerDublin, Ireland | PermanentExpression of Interest– Join our team at a global tech leader as aQuality Analyst – POLISH speaker, where you'll help improve generative AI tools through smart, human-led data annotation and content refinement.This is a sourcing call– share your interest to learn more.What You'll...
