General Manager | Cork
5 days ago
Job description Our client, located in the heart of Cork City, is recognised as a cornerstone of the local gaming and entertainment scene. As a leader in the market, they are dedicated to creating unforgettable customer experiences in a vibrant and welcoming environment. One of Ireland's premier land-based casinos, they are a multi-channel, customer-obsessed business, committed to delivering world-class entertainment to our players.Position OverviewAs the General Manager, you will be the driving force behind the flagship Cork location. You will own the entire operation, from financial performance and team leadership to ensuring every customer enjoys a world-class entertainment experience. You are the leader on the ground, responsible for creating a vibrant, profitable, safe and compliant venue.Reporting to the Operations Manager, you will have full P&L responsibility for the site, leading your team of supervisors and front-line staff to achieve ambitious KPIs. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished leaders with a strong background in high-volume retail or hospitality management.Key ResponsibilitiesTeam Leadership: Lead, mentor, and develop the on-site team (supervisors, cashiers, customer assistants), fostering a culture of high performance and outstanding service.Financial Management: Own the full P&L for the venue, managing budgets, controlling costs, and implementing initiatives to drive revenue and maximise profitability.Operational Excellence: Ensure the highest standards of operational excellence, customer service, and regulatory compliance are maintained within the venue at all times.Customer Experience: Act as the ultimate brand ambassador, ensuring a welcoming, safe, and exciting environment for all customers and handling any escalated issues.Performance Management: Manage team performance by setting clear KPIs, conducting regular reviews, and providing hands-on coaching and feedback to ensure targets are met.Local Marketing & Community: Drive local marketing initiatives and promotions to increase footfall and build a loyal customer base in the Cork market.Reporting: Provide regular, clear reports on site performance, challenges, and opportunities to the Operations Manager.Required Skills & Experience3-5+ years of management experience in a high-volume retail, hospitality, or leisure environment.Proven experience with full P&L responsibility, including budget management, cost control, and revenue growth initiatives.A hands-on leader with a track record of hiring, developing, and motivating high-performing customer-facing teams.Strong financial and commercial acumen, with the ability to analyse performance data and make data-driven decisions.A genuine passion for delivering an exceptional customer experience.Excellent problem-solving skills and the ability to think on your feet in a fast-paced environment.Strong communication and interpersonal skills.What We OfferCompetitive compensation packagePerformance-based incentivesProfessional development opportunities Career growth and advancement paths in an expanding businessDynamic and innovative work environmentCollaborative, data-driven team cultureCompensationCompetitive package commensurate with experience
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