Lead Technical Program Manager

Lead Technical Program ManagerOur Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networksbine to deliver a unique set of products and services that help people, businesses andernments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Who is Mastercard?
Mastercard is a global technologypany in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,ernments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of ourpany. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard's Dispute Management solutions aim to solve consumer disputes and improve the payment experiences for consumers, issuers and merchants. With more digital transactions, the need to manage chargebacks is bing increasingly important. We aim to improve purchase transparency and simplify the dispute process to protect business revenues and grow customer satisfaction.

We are looking for a Software Development Engineer to play a critical role in the delivery our next generation regional and global platforms. You will have the opportunity to work onplex and innovative projects, collaborating with cross-functional teams to drive technical excellence and deliver high-quality.

Role:

• Act as Lead Technical Program Manager for managing program delivery.

• Drives execution of an oue from inception through successful delivery through the full stack of the services/domains, or, an oue that spans multiple teams and integrations across the enterprise.

• Management and execution against project plans and deliverymitments; Manage the day-to-day activities of the program within an SAFe/Agile/Scrum environment.

• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations.

• Creates mechanisms to effectively report out and control execution. Recognizesplexity and creates predictable delivery paths for large and/orplex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross-organizational mechanisms to describe and drive continuous improvements.

• Works with ambiguity and with limited guidance. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern.

• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence.

• Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time.

• Understands the business strategy and design approaches within product, program or domain with depth to be credible and influential with teams they work with.

• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.).

• Transform raw thoughts into clear and concisemunications/instructions to the teams and leadership.

• Work across teams to optimize processes

• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

All About You:

• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.

• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.

• Canmunicate to executives, peers, and team with impact, eloquence, and authenticity. Ability to guide teams.

• Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.

• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs in agile/waterfall delivery models.

• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.

• Technical capability to effectively solve software engineering challenges,municate with engineers, scope technical programs, and identify technical risks.

• Enjoys diving deep to understand of the platforms capabilities and underlying technologies. Knowledge of software engineering best practices, including coding standards, code reviews, source control management, build processes, testing, and operations.

• Recognizeplex designs and propose simplified solutions by working with software design engineers, principals and TPMs.

• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.

• Can debate the delivery strategy with business teams, architects, engineers, and designers.

• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams

• Demonstrated experience building relationships, partnering with and influencing dependent teams whilemanding the respect of the individuals you work with across the organization.

• Write documentation as required.

• SAFe certification a distinct advantage

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networkses with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Job ID R-248330

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