Customer Success Manager
24 hours ago
Customer Success Manager – Fundraising Support & GrowthAbout the RoleThe Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform.This individual will work closely with fundraising teams to ensure they have the guidance, resources, and support needed to succeed, while maintaining strong relationships and helping organisations achieve growth.Key ResponsibilitiesSupport & Engage Fundraising TeamsBuild and maintain strong relationships with fundraising organisationsMotivate and energise fundraising teams to achieve their goalsMonitor Fundraising PerformanceAnalyse weekly fundraising resultsIdentify trends and provide advice to increase supporter engagement and retentionHelp Fundraisers GrowAssist with the launch and promotion of fundraising initiativesDevelop and manage projects to attract new supporters and retain existing onesProvide guidance, templates, promotional materials, and website updatesAdministration & ReportingMaintain accurate records, trackers, and documentationPrepare reports and communications for fundraising organisationsRespond to customer queries professionally and promptlyEvents & ExhibitionsAttend events and exhibitions as requiredSet up and manage exhibition standsEngage with current and potential fundraising organisations to demonstrate platform benefitsEssential RequirementsProven ability to work independently and as part of a teamHighly customer-focused with excellent interpersonal skillsStrong communication skills (written, verbal, presentation, and listening)Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Strong data management and analysis skillsPositive, proactive, and a creative problem solverExcellent attention to detail and accuracyFull Irish driving licence and access to own carIf you are interested in this opportunity, please send your CV directly to or apply via this advertisement.#LI-AB3
-
Customer Success Manager
5 days ago
Dublin, Ireland Accela, Inc. Full timeOverview At Accela, our Customer Success Managers are essential to building lasting relationships with our customers and ensuring they achieve their strategic goals through our innovative solutions. As a Customer Success Manager (CSM), you will work closely with our customers to develop comprehensive Strategic Accounts Plans that align with their long-term...
-
Customer Success Manager
4 weeks ago
Dublin, Ireland Cregg Full timeOur client is now seeking a motivated and experienced Customer Success Manager to join their team and help the business achieve their goals as they begin to scale the business.Location:Hybrid (Limerick HQ) transitioning to Remote after probation.Remote-first role with twice-monthly office days in Limerick, this role is ideally suited to somebody living in...
-
Customer Success Manager
4 weeks ago
Dublin, Ireland Zendesk, Inc. Full time## Job DescriptionThe CCaaS CSM Specialist is a dynamic advisory role responsible for ensuring customers rapidly achieve business outcomes using Zendesk's Contact Center as a Service (CCaaS) capabilities.This is a specialized function within the Customer Success organization, focused on driving adoption, optimization, and measurable value from our CCaaS...
-
Manager, Contracts
4 weeks ago
Dublin, Ireland Manager Berater Full timeThe candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales. Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...
-
Manager, Contracts
4 weeks ago
Dublin, Ireland Manager Berater Full timeThe candidate will join the Legal Team as Contracts Manager, working on various transactions including leases, acquisitions, novations, lease returns, redeployments, and sales.Based in Miami or Dublin, the Contracts Manager will benefit from the support and experience of the Legal Team, senior management at Carlyle Aviation Partners, and external industry...
-
Customer Success Account Manager
3 weeks ago
Dublin, Ireland Microsoft Corporation Full timeAs a Customer Success Account Manager (CSAM) for Major Growth accounts, you are the primary customer-facing leader responsible for driving the success of some of Microsoft's most dynamic and fastest-growing customers.These accounts span both the Public Sector and Enterprise Commercial segments, requiring a programmatic, scalable approach to customer success...
-
Manager - Customer Success Guides
4 weeks ago
Dublin, Ireland Servicenow, Inc. Full timeIt all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly...
-
Junior Customer Success Manager
3 weeks ago
Dublin, Ireland Positive Carbon Full timePositive Carbon is dedicated to creating a sustainable future by helping the hospitality and food service industry eliminate food waste. We provide innovative solutions that not only benefit the environment but also enhance the efficiency and reputation of our partners. Our mission is to make sustainability a key ingredient in the culinary world. Tasks We...
-
Customer Service
5 days ago
Dublin, Ireland Osborne Full timeCustomer Service / Success Manager We’re partnering with a well-established and rapidly growing commercial services company in Dublin West to recruit an experienced Customer Service / Success Manager. This is a key leadership role that bridges the gap between Sales, Finance, and Transport, ensuring customer satisfaction, operational efficiency, and...
-
Customer Success Manager I
3 weeks ago
Dublin, Ireland Gofundme Full timeAbout GoFundMeGoFundMe is the world's most powerful community for good, dedicated to helping people help each other.By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other.Together, our community has raised more than $40 billion since...
