Quality Analyst
24 hours ago
Quality Analyst - Danish, Dutch, or Swedish speakingWe are looking for Danish, Dutch, or Swedish-speaking Quality Analysts to join our dynamic team in Dublin. In this role, you will play a key part in ensuring that our operations meet the highest quality standards by monitoring, evaluating, and supporting the performance of our representatives. You will act as a mentor and coach, providing feedback that drives continuous improvement and helps our teams deliver excellence.This is a great opportunity to make an impact in a fast-paced, international environment, working closely with management to strengthen both team and client outcomes.Key ResponsibilitiesMonitor and evaluate representatives’ performance, providing feedback, coaching, and support.Conduct training sessions on quality standards and market-specific requirements.Collaborate with team leads and management to reinforce quality processes.Provide backup support to the training department when required.Deliver “just-in-time” training on new or updated content policies.Perform data analysis and reporting to track trends and quality outcomes.Investigate and resolve escalations regarding decision accuracy and policy clarity.Mentor auditors in the use of tools and audit systems.Develop documentation, share feedback, and recommend improvements to processes and tools.Handle administrative tasks and contribute to ad-hoc quality initiatives.What We’re Looking ForLanguage Skills: Fluency in Danish, Dutch, or Swedish and English (C1 or above).Experience: Previous experience in content moderation, Trust & Safety, or quality assurance within the social media or online content industry.Cultural Knowledge: Strong insight into local culture and current affairs.Technical Skills: Proficiency in Excel with the ability to create both qualitative and quantitative reports. Knowledge of AI trends is a plus.Soft Skills: Excellent communication, coaching, and problem-solving abilities. Capable of handling challenges, building relationships, and driving improvements.Attributes: Highly organized, proactive, adaptable, and comfortable working under pressure across different shifts.Education: Bachelor’s degree required.Benefits & PerksHealth Insurance coverage25 days of annual leaveTraining and development opportunitiesWellness programsBike-to-work schemeTaxSaver travel cardLocation: Dublin 18 - OnsiteContract: Permanent, Full-timeIf you’re ready to bring your skills in content reviewing, quality, and coaching to a dynamic team in Dublin, we encourage you to apply today. Don’t miss out on this opportunity, your next career move could start here#LI-OT1
-
Quality Control Analyst
7 days ago
Dublin Pike, Ireland STRIVE Search Full timeOverview QC Analyst role based in North Dublin. Fixed Term 12 Month Contract. Clear progression trajectories internally. Qualification : QC Analyst Background Our client is seeking a QC Analyst with 1+ years experience to join the team during a period of internal development! Reporting to the QC Supervisor, you will have the opportunity to troubleshoot...
-
Croatian Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeCROATIAN QA - Quality Analyst Join a fast-paced team driving excellence in content quality and moderation. As a Quality Analyst, you’ll coach, train, and support Reps to meet performance standards and SLA targets. You’ll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets. WeWhat You’ll...
-
High Salary Quality Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeQuality AnalystJob Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA's.The Quality Analyst must monitor, evaluate, council and document employee's quality...
-
Quality Analyst
24 hours ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst - German SpeakingLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday - morning shift (9am to 5:30pm) or evening shift (6pm to 2am)At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...
-
Quality Analyst
24 hours ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Polish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
-
Quality Analyst
24 hours ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Croatian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
-
Quality Analyst
24 hours ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Swedish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
-
Quality Analyst
24 hours ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Hungarian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
-
Croatian Quality Analyst
8 hours ago
Dublin, Ireland Cpl Healthcare Full timeCROATIAN QA - Quality AnalystJoin a fast-paced team driving excellence in content quality and moderation.As aQuality Analyst, you'll coach, train, and support Reps to meet performance standards and SLA targets.You'll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets.What You'll Do:Coach and train...
-
Quality Analyst
3 weeks ago
Dublin, Ireland Cpl Healthcare Full timeOverviewThe Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements.The QA will also drive the required knowledge, skills, and attitude of Reps to achieve agreed Quality SLA's.QA must monitor, evaluate, counsel and document employee's quality performance and provide coaching assistance to meet...
