Content Quality Analyst
1 day ago
We are currently hiring Dutch speakers who can assist us to keep our social media platform safe. The candidate will be the first line of defence, making decisions that shape experience of millions. The ideal candidate must be culturally attuned to The Netherlands with an in-depth awareness of its societal norms and regional market nuances.*We offer relocation package if the candidate is currently based outside IrelandYour key responsibilities:Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client’s products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences:Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathy High adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on timeLanguage Skills: *Fluent in DUTCH language on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the regionAdvanced level of English (B2/C1/C2)*If you are not sure about your level of language, we can offer you an assessment.Contract:Full-time, permanent with CovalenCompensation:Competitive salaryPrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWorking hours: Day shift(9:00am to 5:30pm) OREvening shift(6:00pm – 2:00am)There are no rotations. Monday to Friday, occasionally weekends and bank holidays.Location: Dublin 18, Sandyford, Dublin South*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.IMPORTANT:·Due to nature of the role, candidates must be fully confident in dealing with sensitive content.·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)Why choose us:Chance to work within a multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working scheduleNo previous experience required – full training is providedFor more information, send your updated CV to me, Sohini Sakssena at #LI-SS2
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Content Analyst
2 days ago
Dublin, Ireland Cpl Healthcare Full timeSocial Media Content Analyst – Join the Mission for a Safer Online World!Albanian, Bulgarian, Arabic, French, Indonesian, Hebrew, Slovenian, AfrikaansAre you ready to make a real impact online?We're looking for sharp, culturally aware individuals to help shape a safer, more positive digital space.Use your skills to support a meaningful cause, all while...
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Social Media Content Analyst
4 weeks ago
Dublin, Dublin City, Ireland Cpl Full time6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Principal Team Lead at Cpl Global TalentWe are looking for new talent to join our Integrity Operations team with a leading social media client in Dublin. This multicultural and diverse team supports social media communities across the world, helping to...
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Content Analyst
5 days ago
Dublin, Ireland Cpl Full timeSocial Media Content Analyst – Join the Mission for a Safer Online World! *Albanian, Bulgarian, Arabic, French, Indonesian, Hebrew, Slovenian, AfrikaansAre you ready to make a real impact online? We’re looking for sharp, culturally aware individuals to help shape a safer, more positive digital space. Use your skills to support a meaningful cause, all...
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High Salary Quality Analyst
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeQuality AnalystJob Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA's.The Quality Analyst must monitor, evaluate, council and document employee's quality...
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Croatian Quality Analyst
3 days ago
Dublin, Ireland Cpl Full timeCROATIAN QA - Quality Analyst Join a fast-paced team driving excellence in content quality and moderation. As a Quality Analyst, you’ll coach, train, and support Reps to meet performance standards and SLA targets. You’ll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets. WeWhat You’ll...
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Croatian Quality Analyst
8 hours ago
Dublin, Ireland Cpl Healthcare Full timeCROATIAN QA - Quality AnalystJoin a fast-paced team driving excellence in content quality and moderation.As aQuality Analyst, you'll coach, train, and support Reps to meet performance standards and SLA targets.You'll work closely with team leads to monitor quality, deliver feedback, and improve decision accuracy across markets.What You'll Do:Coach and train...
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Quality Analyst
1 day ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst - German SpeakingLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday - morning shift (9am to 5:30pm) or evening shift (6pm to 2am)At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...
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Quality Analyst
1 day ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Swedish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst
1 day ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Polish SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
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Quality Analyst
1 day ago
Dublin, Ireland Cpl Full timeRole - Quality Analyst (Social Media) - Croatian SpeakerLocation – Dublin (Sandyford)Contract type - Permanent FulltimeWork model – OnsiteWorking hours - Monday to Friday (37.5h/week)This position is part of an evergreen requisition and is not currently open. However, if you’re interested and meet the requirements, we encourage you to submit your...
