Operations Specialist, Limerick

6 days ago

Limerick, Limerick, Ireland Aib Group Full time

Operations Specialist - Office based - Five days a week in 106 O'Connell Street, Limerick What is the Role The role sits in the Enterprise Complaints & Errors team which is part of the Customer Care & Outcomes function which sits under the Chief Customer Office.
The core purpose of our function is to deliver fair customer outcomes.
Our complaints and errors management model is designed to provide the best possible journey for our customers when they need us the most.
A strong Operations Team is vital to the delivery of the CC&O mission of fair customer outcomes and supporting daily activity across Enterprise Complaints & Errors to achieve this.
This is a key role within the Operations Team.
The primary focus of the role is delivering on critical support to case management teams throughout the Department.
Key accountabilities: Engaging with colleagues and stakeholders in a positive way while influencing the wider Bank to deliver fair customer outcomes.
Issuing regulatory letters to ensure compliance with regulatory obligations and prevent breaches.
Management of mailboxes to ensure all requests and queries are responded to promptly.
Responsible for completing daily reports across the AIB group to identify regulatory breaches and escalating identified breaches appropriately.
Daily testing of non PSR complaints to ensure complaints are being managed according to the correct regulatory timelines.
Other tasks as required to support the overall Operations team in achieving key business goals.
Identify opportunities for operational efficiencies and continuous improvement on the team.
What you Will Bring: Strong planning and prioritisation skills, particularly under pressure to meet team objectives.
Team Player who is also capable of working under own initiative, with evidence of being prepared to accept personal responsibility for actions.
Customer Focused individual, with proven experience in dealing with both internal and external customers at all levels.
Experience in operational, technical/regulatory knowledge, combined with an empathetic and customer orientated approach.
Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You.
Key Capabilities Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Streamline and Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Multi-Tasking and Prioritisation: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details.
Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Graham, at for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position.
AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Application deadline: 10th of March 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.

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