Client Relations Coordinator

4 days ago

Ardee, Louth, Ireland Comfort Keepers Homecare Ireland Full time

Join Comfort Keepers as a Customer Care Specialist
Are you passionate about delivering exceptional customer service while driving efficiency and progress in every interaction?
In this role, you'll be at the heart of managing customer engagements, ensuring each inquiry moves smoothly through the process with timely follow-ups and minimal delays.
We're looking for a proactive and results-driven professional with strong commercial, clinical, and people management skills.
You'll play a key role in strengthening our market position by identifying and building relationships, negotiating care solutions, and finalising agreements that make a difference.
If you're an excellent communicator, thrive in a fast-paced environment, and enjoy problem-solving, this is the perfect opportunity to make an impact.
Apply today and be part of one of Irelands Leading Homecare Providers and a team that values efficiency, collaboration, and exceptional service
  Role & Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat.
Resolve queries efficiently while ensuring high customer satisfaction.
Maintain and update customer records and schedules.
Prioritize tasks, manage multiple responsibilities, and meet KPIs.
Provide clear, accurate communication in both written and verbal English.
Collaborate across teams to resolve issues and improve processes.
Participate in meetings, share insights, and contribute to a positive team culture.
Stay informed on company policies, products, and industry updates.
Maintain customer confidentiality and adhere to compliance standards.
Support projects and perform other duties as needed.
Be a Brand Ambassador of Comfort Keepers Homecare and the services we offer and provide in the community.
    What We Offer: A rewarding career with opportunities for growth Supportive and friendly work environment Competitive salary and benefits Annual Leave increased with tenure  Birthdays off & more
  Requirements: Strong organisational skills and attention to detail Excellent communication and interpersonal skills Experience in a healthcare or customer service role (preferred) Ability to multitask and manage time effectively Must live in Ireland and must be legally eligible to work in Ireland with the required documentation.
Sponsorship is not available for this role.

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