Senior Staff Site Reliability Engineer, Monitoring
6 days ago
About usAt Udemy, we're on a mission to transform lives through learning.
Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals.
Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
Hybrid workUdemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations.
Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne.
This hybrid position requires two days per week in the office at the nearest hub.
About youYou are a motivated, meticulous Engineer with a team-oriented approach and exceptional problem-solving skills.
You are organized and proactive and take the initiative to prioritize your own work and projects effectively.
You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.
As a Monitoring & Observability Engineer, you'll be a key player in building and evolving our systems.
You know that complex systems are hard to measure and monitor, but you're driven to tackle these challenges head-on.
You have deep expertise in microservices and are passionate about optimizing the way we monitor, measure, and instrument them.
User experience is at the heart of your work, and you're always thinking about how our metrics impact the way people interact with our systems.
Linux is your natural environment, and you aren't afraid to dive deep into troubleshooting application, system, and network issues.
You've worked with industry-leading monitoring tools like Datadog, New Relic, and Honeycomb, and you're always eager to refine your skills and learn new ones.
Above all, you're a strong communicator in English and excel at collaborating with engineers and teams across the organization.
We care less about your formal education or mathematical expertise and more about your hands-on experience and your passion for monitoring.
If you're obsessed with building observability systems, automating repetitive tasks, and driving improvements across the board, we want you on our team.
Here's what you will be doing:Leading the evolution of our monitoring and observability strategy, making it a core pillar of how we workPartnering with engineering teams to enhance the visibility and reliability of our systems, ensuring that we build for long-term successDriving the standardization of SLIs + SLOs across all engineering teams, aligning on best practicesOwning and optimizing our current monitoring systems, including Datadog, Sentry, and other key toolsCollaborating with teams to proactively improve site availability, ensuring a seamless user experienceLeading incident analysis while fostering a Blameless Culture, ensuring that we learn from challenges and improvePromoting best practices for on-call and incident management, ensuring teams are always prepared and resilientContinuously improving developer happiness and productivity by automating manual tasks and creating processes that prevent surprisesAbout your skills:3+ years experience managing complex monitoring systems like Datadog, Honeycomb, or New RelicProficiency in programming languages such as Go (preferred), Python, Bash, or JavaExperience with incident management tools and processes, with at least 3 years on-call experienceHands-on experience with paging tools and incident response frameworksSolid understanding of Terraform, Kubernetes (K8s), and AWS for deployment and managementA knack for problem-solving, with the ability to think creatively and work collaboratively with peersExcellent communication skills and a desire to continuously learn and grow within a fast-paced environmentWe understand that not everyone will match each of the above qualifications.
However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most.
Benefits vary by region, and we encourage applicants to review our US Benefits and Ireland Benefits pages to get an understanding of some of the benefits we offer.
For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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