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Seasonal Golf Operations Assistant

2 weeks ago

Kilkenny, Kilkenny, Ireland Mount Juliet Full time

Mount Juliet Estate, a Marriott Autograph Collection Property, have a fantastic vacancy for a Seasonal Golf Operations Assistant to join the award winning Golf team.
The Seasonal Golf Operations Assistant plays a vital role in ensuring smooth day-to-day operations within the Golf Department.
This role requires exceptional customer service skills, an in-depth knowledge of the golf course and its offerings, and the ability to handle bookings, guest inquiries, and event coordination efficiently.
The ideal candidate will have strong organizational abilities and a proactive approach to enhancing the golfer experience.
Main Duties & Responsibilities: Guest Services & Communication: Maintain full and up-to-date knowledge of the Golf Course and its services.
Provide a warm and professional welcome to all guests, ensuring an exceptional first impression.
Handle all telephone inquiries promptly and professionally, ensuring client needs are met effectively.
Assist guests with bookings, special requests, and general information regarding their visit.
Foster customer loyalty by building friendly, personalized relationships with members and guests.
Anticipate guest needs and provide solutions proactively to enhance their golfing experience.
Handle complaints efficiently and with care, escalating issues when necessary.
Reservations & Sales: Manage and process bookings for society and corporate groups via BRS and Opera, ensuring accurate scheduling of tee times and F&B requirements.
Maximize revenue by actively upselling additional services and amenities.
Handle no-shows and cancellations efficiently according to company guidelines.
Process reservations across various channels, including email, phone, fax, and website.
Proactively seek and act upon guest feedback to improve service standards.
Conduct proactive sales calls to promote golf events and drive future business opportunities.
Event Coordination & Administration: Act as the primary point of contact for golf groups, ensuring all details are effectively communicated.
Coordinate all aspects of group bookings, including preparing contracts, deposit schedules, and function sheets.
Assist in setting up Golf Open Days and special events in collaboration with the Director of Golf.
Work closely with the Events Team to ensure seamless coordination for overnight stays and large corporate bookings.
Provide weekly reports to the Events Manager regarding inquiries, conversions, and lost bookings.
Participate in internal hotel meetings to keep the Golf Department aligned with overall operations.
Operational Duties: Ensure administrative procedures do not take precedence over guest relations.
Maintain security of all property and stock when closing the area.
Ensure the cleanliness and hygiene of the department, including fixtures, fittings, and equipment.
Forecast golf groups for the upcoming two weeks and communicate this to relevant teams.
Provide coverage for golf shop duties and shifts as required during holidays or staff absences.
Relay information between departments to ensure smooth event execution.
General Responsibilities: Adhere to company policies and procedures as outlined in the Employee Handbook.
Maintain a high standard of personal appearance, always wearing the full and correct uniform.
Participate in training sessions and staff development programs.
Attend staff meetings and contribute to discussions aimed at improving service delivery.
Be flexible and willing to take on additional responsibilities as requested by management.
Health & Safety Responsibilities: Comply with all safety regulations and policies in accordance with the Safety, Health, and Welfare at Work Act.
Maintain a tidy and hazard-free work environment, reporting any safety concerns promptly.
Ensure the responsible handling of all equipment to prevent damage or breakages.
Participate in fire, safety, and emergency drills as required.
Report all incidents, accidents, or hazards to management immediately.
Be aware of first-aid personnel on-site and the location of emergency equipment.