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Policy Enforcement Operations Manager, Emea Lead
3 weeks ago
We are in search of an exceptional Manager to head the EMEA policy enforcement operations team in Trust & Safety.
You will lead a team of support specialists to solve internal and external inquiries, including crisis management and high tier escalations.
Location DublinJob type Permanent
You are a natural leader and a problem solver who excels in a fast paced environment, can create structure in ambiguous spaces, and influence cross-functional teams to drive solutions.
What You'll Do Act as the primary contact for blocking issues in the EMEA region, guaranteeing accurate prioritization and resolving any challenges the team encounters to address them accurately.Manage a team of reviewers, focusing on growth and learning opportunities, providing active mentoring, unblocking barriers to success, and tracking work progress.Lead and advise on high-profile and/or time-sensitive blocking issues.Set clear goals and summarize operational progress for the Trust & Safety team.Define operations strategies and implement scalable processes to ensure successful and consistent policy enforcement globally.Work closely with various collaborators from different departments (product, engineering, legal, comms, etc.)
to enhance and expand content moderation at Spotify.Communicate policy enforcement processes, concepts, and updates effectively to leadership and cross-functional partners across time zones.This role requires some non-standard hours, including weekends, holiday coverage, and on-call duties.Who You Are You hold a BA/BS degree.6+ years experience in content moderation operations, managing crisis response, forecasting needs using data, enforcing policies for various user-generated content.You have 2+ years of people management experience.Experience hiring and leading operations teams, establishing goals, and measuring progress.Your strength lies in managing time-sensitive critical issues and making complex decisions, addressing challenging partner concerns and bottlenecks with a proactive approach.Experience working with US, APAC, and EMEA time zones and can understand business needs and translate them into regional goals.A proven ability to lead multiple projects simultaneously, facilitate critical conversations with ease, and balance competing priorities under pressure.Experience working with vendors, triaging cases, and focusing on improving our moderation experience and mitigating challenges.A deep understanding of online safety trends and global legal landscapes.A track record of demonstrating data and insights to improve operations performance, enabling data-driven and informed prioritization across operations.Possess outstanding communication skills, able to represent Trust & Safety in any situation and synthesize complex information for all audiences.Excel in program and collaborator management, communicate effectively in a distributed team, and understand cultural contexts.Demonstrate good judgement and can be hands-on if necessary to address critical issues.A self-starter, resilient, and passionate about keeping our community safe.Experience with Salesforce; SQL/Data analytics skills are a huge plus.Where You'll Be This role is based in Dublin, Ireland.We offer you the flexibility to work where you work best
There will be some in-person meetings, but it still allows for flexibility to work from home.
We ask that you come to the office 2 to 3 times per week.Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - fully paid - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Learn about life at Spotify You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones.
Our platform is for everyone, and so is our workplace.
The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking
So bring us your personal experience, your perspectives, and your background.
It's in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008.
Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators.
Everything we do is driven by our love for music and podcasting.
Today, we are the world's most popular audio streaming subscription service with a community of more than 500 million users.
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