Head Of Operational Resilience Delivery

3 days ago

Dublin, Dublin City, Ireland Allied Irish Banks Full time

Head of Operational Resilience Delivery & Enablement , Dublin Location/Office Policy: AIB Group, Molesworth Street, Dublin 2
What is the Role: This is a senior role within the OBS organisation forming an integral part of the Operational Resilience management team and reporting directly to the Head of Operational Resilience.
Group Resilience works collaboratively across AIB to deliver effective and efficient operational resilience and resolution planning to safeguard customers and financial stability.

The successful candidate will have leadership accountability for the evolution and delivery of the strategic roadmap for Operational Resilience across the Group.
The Head of Operational Resilience Delivery & Enablement is responsible for both the strategic development and embedding of all the Operational Resilience activities outlined in the Continuity and Resilience Policy within AIB.
This includes ensuring consideration of the resilience of the pillars - technology, people, property and third parties identified as critical to the delivery of any of AIB's Vital Business Services (VBS).

Key accountabilities: Take accountability for communicating and delivering AIB's Operational Resilience strategy.
This will include building relationships with senior Leaders across the Bank, ensuring that they understand the requirements and regulatory expectations for Operational Resilience and their role in that delivery.
Drive alignment of the Operational Resilience agenda across the Group, paying particular attention to Technology, Payments and Third-Party Resilience activities.
Be accountable for the evolution and delivery of the Scenario Testing strategy, ensuring that all VBS owners are fully engaged and that the approach to testing reflects the principles of "severe but plausible." Be accountable for the evolution and delivery of Operational Resilience Service Mapping, engaging with senior stakeholders across the group to achieve a common taxonomy and understanding of service mapping requirements.
This includes engaging with Service and Pillar Owners to ensure service mapping consistency across all our services and complements mapping maintained elsewhere, e.g.
Resolution, Customer Journeys, etc.
Be responsible for defining and overseeing the on-going evolution of AIB's Operational Resilience Service Model, ensuring the integrity of the model is maintained and that Level 1 Services continue to reflect AIB's most important customer facing services and the internal services that support them.
Evolve measurement of the effectiveness of Operational Resilience across the group, leveraging industry best practice to enhance existing Board reporting.
Champion the effective development of the tooling solution for Operational Resolution, driving simplification and integration with other tooling to maximise efficiency and effectiveness for service owners.
What you Will Bring: 10 years plus experience at leadership level, with a proven track record for delivering service quality.
A strong service ethos with proven relationship management experience coupled with an ability to build relationships and communicate effectively across the Group.
Strong leadership skills, with a proven ability to establish and achieve a shared vision aligned to the strategic goals of an organisation.
Proven experience as a thought leader in Operational Resilience solutions, strategy, and emerging trends.
Proven experience in working across functions to build high-performing teams that consistently and iteratively deliver high-impact, high-quality work.
A solid working knowledge of the core technologies supporting the AIB Vital Business Service would be preferable but not essential.

Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include: Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB's PACT – Our Commitment to You.

Key Capabilities: Business Partnership & Consulting: Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise.
Communication: Communicates with clarity and precision in both written and verbal contexts.
Presenting complex information in a concise format that is audience appropriate.
Depth of Technical Knowledge: Thoroughness of understanding in a specific area of expertise and encompasses a comprehensive grasp of concepts, principles, and practices within that domain, allowing complex problem solving, innovation, and application of best practices effectively.
Customer First: Puts the customer at the heart of what we do across the organisation.
Identifies opportunities and delivers sustainable solutions that benefit customers and communities.
Develops & Empowers: Recognises and prioritises the value in developing others to meet both personal and organisational goals.
Instils accountability in others to drive their own self-development.
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact for a conversation.
If you require any support with the Recruitment process, please contact the recruiter at ( ).
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
Should you have a reasonable accommodation request please email the Talent Acquisition team at
Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position.
AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: Tuesday 1st of April 2025
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