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Customer Service Representative

1 week ago

Dublin, Dublin City, Ireland Action24 Full time

At Action24 we're more than just a workplace — we're a community of creative thinkers, problem solvers, and high-performing teams.
Our culture is built around collaboration, innovation, and the pursuit of excellence.
We don't just work together; we embrace a LEAN culture, focusing on improving processes rather than placing blame.
This fosters a supportive environment where new ideas thrive, and exceptional service is always delivered to our customers.As a Customer Service Representative, you will be a key part of our specialised team, serving as the primary point of contact for all customer inquiries for both Domestic and Commercial Customers.
The role will involve organising engineer visits, handling customer service queries, and ensuring the highest standards of customer satisfaction.
This is a full-time, permanent position within a company that truly values its employees and offers a flexible, rewarding environment.Location: Sandyford, Dublin 18Responsibilities:Manage customer queries and requests via phone, email, and other communication channels.Collaborate with other departments to communicate and resolve any customer-related issues.Consistently deliver expert customer service to ensure total customer satisfaction.Engage with customers in a professional, friendly manner to foster strong relationships.Process orders, provide pricing information, and handle prepay bookings with efficiency.Organise and schedule engineer visits for technical support and service calls.Requirements:2+ years' experience in a customer service role, with a track record of success in a fast-paced environment.Knowledge of security systems is a distinct advantage.Strong multitasking skills and problem-solving abilities with a customer-focused mindset.Proven ability to meet and exceed KPIs.Excellent verbal and written communication skills.Ability to work collaboratively across departments to ensure customer issues are resolved efficiently.BenefitsHybrid working option after successful completion of probationary periodBonusFull educational support (including payment of all course fees)Pension contributions after completion of probationJob Types: Full-time, PermanentWhy Join Us?
At Action24, we believe in empowering our team members to achieve their best.
We offer a positive, supportive environment where you'll have the opportunity to grow and develop your skills.
We value innovation and teamwork and are committed to delivering outstanding service to our customers.If you're passionate about customer service and thrive in a dynamic, fast-paced environment, we'd love to hear from you