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Accommodation Supervisor
1 week ago
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel AccommodationDepartment as theAccommodation Supervisor.
Anantara The Marker Dublin Hotel is part of the Leading Hotel of the World, and aims to offer all the experiential luxury Anantara Hotels & Resorts is renowned for.
What do we have to offer you?
Competitive Salary Career Progression Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide Access to an exhaustive learning experience including unlimited access to the company eLearning platform Increased holiday entitlement for long-service employees Meals whilst on duty in our employee restaurant Employee Recognition Awards Dry Cleaning Employee Assistance Program - mental health and wellbeing support Complimentary provision and laundry of uniforms What are the responsibilities for this role?
Specific Duties To be in line with Standard Operational Procedures issued on commencement of employment.
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance (LHWQA) targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To deliver excellent care to our guests.
To carry out departmental audits to ensure Leading Hotels of the World is achieved by all team members.
To ensure that the Hotels Vision & Mission statement is communicated to the team.
To ensure that areas of responsibility are clean and well-maintained.
To ensure that the ambience in departments (lights, music and temperature) are controlled.
To report defective materials and equipment to the appropriate departments.
To ensure that all new initiatives are implemented in the agreed time frame.
To ensure that personal objectives are set and achieved on a yearly basis.
To attend meetings as required.
To ensure there is management presence in all departments at all times.
To ensure a consistently high level of security is well maintained throughout the Hotel.
To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
To ensure departmental sales are achieved in line with the hotel budget.
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
To provide support where necessary in other areas of the Hotel.
To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
To drive business results through revenue growth and cost savings efficiency.
People To assist in the recruitment and selection of team members.
To appraise all team members in accordance with the agreed appraisal procedure.
To ensure that all team members comply with the employee handbook.
To manage the Timepoint System for relevant departments.
To ensure holidays, bank holidays and lieu time are managed for all team members.
To ensure departmental daily briefings are carried out at relevant times.
To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM (Electronic counter-countermeasure) when required.
To ensure that all team members are rostered in accordance with the Organisation of Working Time Act.
To ensure that all team members adhere to the hotels grooming procedures.
To identify and develop key team members and develop a succession plan in conjunction with Human Resources.
To train all team members to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.
Leadership Competencies To be self-motivated and set a positive example for employees by their attitude and performance.
To demonstrate high levels of energy, enthusiasm, and professionalism.
To encourage the team towards Hotel and individual objectives and aims.
To show concern for their team members and interact with them in a positive manner.
To provide a great work environment and treat each other with dignity and respect and embrace diversity (TEAM).
To demonstrate strong leadership skills and regularly show an ability to adjust their approach to deal with different people and situations.
To communicate in a structured and effective manner with their team.
To build and sustain effective relationships with employees and customers.
To motivate, inspire and empower others to improved performance.
To be fully knowledgeable and compliant with the leading Hotels of the World LQA program.
Skills: Accommodation Management Accommodations Services Hospitality Benefits: Meal Allowance / Canteen Uniform Staff Discounts Dry Cleaning
