Service Delivery Manager

Role: Service Delivery Manager
Job Type: Permanent
Location: Dublin, Ireland (Onsite)

Are you an effective communicator with a deep understanding of ITIL practices?

Are you ready to join a global IT player where you will have the ability to accelerate your career in a supportive environment?

Make a meaningful impact as a Service Delivery Manager
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief.
We do not just help businesses to transform through technology.
We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Be part of an exciting team where you will be challenged every day.
Collaborate with some of the leading lights of the industry.
Mentor junior employees using your expertise.
The Role
As a Service Delivery Manager, you will liaise with business and IT for IT production support and ongoing maintenance program.
For this role, you should have a solid knowledge of two-tier and three-tier based applications and architecture, with the ability to understand the interfaces and data flow at a high level.

Key responsibilities: Manage delivery by working with onsite/offshore support team.
Meet Service Level Agreement (SLA) for incidents, requests, problems, and minor enhancements (L3Work closely with Application leads to ensure application availability, fast track issue resolution, work prioritization, and deliver value adds to business.
Participate and drive Governance Meetings, present IT Support metrics / TCS Performance to customer.
Responsible for respective bundles & shaping the overall delivery strategy (AMS respective bundle) and processes of the bundle.
Focus on high-level planning, cross-functional leadership, and continuous improvement, Senior Stakeholder Management and Front-2-Back Ownership.
Leverage deep understanding of technical & functional domains and project management methodologies to navigate intricate challenges, mitigate risks, and drive projects to successful completion.
Collaborate with Scrum Masters/Product owner for the small enhancements (L3Ensure all the documentation processes agreed by the customer process are adhered to.
Monitor project progress, identifying deviations from plans, and implementing corrective actions.
Analyze project performance metrics and identify areas for process optimization.
Conduct risk assessments, identify potential roadblocks, and implement mitigation strategies.
Coordinate and lead project meetings, status updates, and stakeholder presentations - Manage respective bundle Stakeholders (ASM & Business).
Own AMS Governance & stakeholders calls & escalation for respective bundles.
Your Profile Key skills/knowledge/experience: Proven Project Management in Service Delivery.
Strong communication (English proficiency).
Extensive experience working in a similar role with excellent knowledge of Insurance and experience in handling large complex projects.
Technically sound to understand and explain the issues back to business and customer in a clear and concise manner.
Good to have: Experience working with geographically distributed teams is an added advantage.
Cloud knowledge and experience are a plus.
Exposure to Agile way of working and PI Planning.
Driving continuous improvement in delivery processes and best practices.
Good negotiation skills.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).
We believe in building and sustaining a culture of equity and belonging where everyone can thrive.
Our diversity and inclusion motto is 'Inclusion without Exception'.
Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You'll find a welcoming culture and many internal volunteering and social networks to join (these are optional).
Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion, and many more, as well as health & wellness initiatives and sports events, and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation.
We are a disability-inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process (including completion of the application form) or interview, please contact us with the subject line: "Adjustment Request" or liaise with recruiter to request an adjustment.
We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application.
If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters.
Apply online now.

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