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First Line Manager
2 weeks ago
Dublin, Dublin City, Ireland Wipro Technologies Full timeSearch by 'Skills' or 'Keywords' or 'Requisition ID'Search by LocationSelect how often (in days) to receive an alert:Work with usRequisition ID: 56270City: DublinCountry/Region: IEWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most...
First Line Manager
2 weeks ago
Search by 'Skills' or 'Keywords' or 'Requisition ID'
Search by Location
Select how often (in days) to receive an alert:
Work with usRequisition ID: 56270
City: Dublin
Country/Region: IE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at DescriptionWe are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
We are currently hiring for an important project in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporation, with a notable presence in the social media industry.
Responsibilities:Managing day-to-day audit operations, performance according to relevant service level metrics, and compliance to guidelines and policies for providing the ServicesLeading and managing a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standardsDeveloping and implementing quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfactionConducting regular ATA to check the understanding of the audits done by IQEs as a part of internal GovernanceMonitoring and analyzing quality performance metrics, identifying trends, and recommending strategies for performance enhancementEnsuring internal & external calibration sessions are executed based on the expectation in a timely mannerCollaborating with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvementsProviding coaching, mentoring, and training to team members on quality standards, processes, and best practicesEnsuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standardsRequirements:Graduate or Post Graduate from any streamNative English/ Irish language proficiencyCertification in quality management or related field (e.g., Six Sigma, Lean) is a plusMinimum 3-5 years in BPO experience in Quality / Process excellence domain in Advertising, E-commerce platforms, Financial Domain, Digital Marketing DomainExcellence in Communication & presentation skillsDemonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality AnalystsExperience in Leading calibration sessions as a leadProven track record of successfully implementing quality improvement initiativesAbility to work independently, make sound decisions, and take ownership of assigned responsibilitiesFlexibility to work in shifts and adapt to changing business needsKnowledge of Google Looker studio would represent an advantagePresentation SkillsBenefits:Opportunity to work in a fast-growing company and in a multinational environment for some of the biggest brands in the worldPotential for career growth within the organization and the opportunity to build a successful career pathAccess to a diverse range of benefitsPersonal and professional development through a variety of training programs covering both hard and soft skillsComprehensive salary package with various componentsPrivate medical insurancePension and retirement schemesLife insuranceIncome protectionVarious other social benefitsIf you are proactive with a mindset for professional growth, eager to tackle and conquer new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application and promptly reach out to you for a more in-depth conversation.
Mandatory Skills: QAAS(Advisory Services).
Experience: 5-8 Years.
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