Staff Core Technologies Engineer

7 days ago

Dublin, Dublin City, Ireland Intercom Full time

Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom's complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers' business every step of the way.
Intercom is also the most innovative and fastest improving product on the market.
Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.
What's the opportunity?
?? We are looking for a Staff Engineer to join the team that enables the core technologies that Intercom is built on.
This is for you if you are passionate about building and scaling systems such as MySQL, ElasticSearch, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and Python monoliths.
Our team's mission is to accelerate Intercom's growth and stability through educated and operationally excellent core technology usage.
This means that we're here to help product engineers and ML scientists build simpler, more performant product - faster.
This can be through things like making low level database improvements that enhance everyone's experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Intercom's core technologies or our build patterns.
Previous projects from the team include future-proofing our databases through sharding and building a mechanism to migrate Elasticsearch indexes for scale and profit.
We're building a robust platform where your expertise will be applied to areas such as building a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users and shipping two hundred new versions of Intercom to production every day.
Delve deeper into our engineering culture at intercom.engineering and explore our engineering values.
What will I be doing?
?? Collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow.
Deeply own aspects of our infrastructure at Intercom and autonomously executing on high impact projects - including writing application code, automating systems, improving observability and low-level tuning of datastores used in production, test and development across Intercom.
Value agility and simplicity, just as you prioritise scalability and uptime.
Our continuous deployment approach ensures focus on gradual improvements.
Major accomplishments are introduced incrementally, staying under the radar with feature flags.
Contribute to all phases of software development including ideation, prototyping, design and implementation.
This role has a mix of both hands-on development as well as strategic work and enablement.
Play an active role in the hiring, mentoring, and career development of other engineers.
Raise the bar for technical standards, performance, reliability, and operational excellence across Intercom.
What skills do I need?
?? Excellent pragmatic engineering skills.
5+ years experience in a production environment, with contributions to the design and architecture of distributed systems.
Expertise in backend technologies such as MySQL, Elasticsearch, Memcached, as well as Linux.
Ideally, you've supported scaling a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you've created.
Significant, demonstrated impact that your work has had on the product and/or the teams you worked with.
Proficient with standard software engineering methodologies, e.g.
unit testing, object-oriented design, data structures, code reviews, design documentation, and utilising observability tooling.
Understanding of modern web apps and distributed systems, along with an ability to articulate technical challenges and solutions.
Experience as a technical lead for large multi quarter projects and programs including defining the roadmap.
Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
Benefits ?? We are a well treated bunch, with awesome benefits
If there's something important to you that's not on this list, talk to us
:) Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme.
With secure bike storage too MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Policies  Intercom has a hybrid working policy.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom.
We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.
Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

  • Staff Core Technologies Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Staff Core Technologies Engineer, DublinClient:IntercomLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:f835b0608216Job Views:2Posted:02.04.2025Expiry Date:17.05.2025Job Description:Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more...

  • Staff Core Technologies Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    What's the opportunity?We are looking for a Staff Engineer to join the team that enables the core technologies that Intercom is built on. This is for you if you are passionate about building and scaling systems such as MySQL, ElasticSearch, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and...

  • Core Technologies Engineer Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    At Intercom, we're building a customer service platform that's changing the game. As a Senior Core Technologies Engineer, you'll play a crucial role in shaping our technical direction and infrastructure as we grow.">Company OverviewWe're an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. Our goal is...

  • Core Technologies Systems Architect Dublin Ireland

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    About the RoleWe are looking for a highly skilled and experienced technical professional to join our team as a Staff Core Technologies Engineer. This is a unique opportunity to work on building and scaling core technologies that underpin our business.As a member of our team, you will have the chance to collaborate with world-class domain experts to shape our...

  • Senior System Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    We're seeking a talented Senior System Engineer - Core Technologies to help us drive the future of our core technologies.About the RoleIn this role, you'll be responsible for owning and executing on high-impact projects across Intercom's infrastructure, including writing application code, automating systems, improving observability, and low-level tuning of...

  • Core Technologies Leader

    7 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    About UsAt Intercom, we're revolutionizing the customer service landscape with our AI-first platform.We empower businesses to deliver exceptional, personalized support at scale.Our mission is to accelerate growth and stability through cutting-edge technology and expertise.The OpportunityWe're seeking a talented Senior Core Technologies Engineer to join our...

  • Senior Core Technologies Engineer

    7 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom's complete AI-first Customer Service Platform...

  • Core Backend Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Juspay Technologies Pvt Ltd. Full time

    At Juspay Technologies Pvt Ltd., we're committed to pushing the boundaries of what's possible in the world of fintech. As a key member of our team, you'll have the opportunity to work on challenging projects and develop cutting-edge payment solutions.About the RoleThis role offers a unique chance to work on the core problems pertaining to our centers of...

  • Core Technologies Infrastructure Architect

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    We're seeking a talented Core Technologies Infrastructure Architect to join our team at Intercom.About the RoleIn this role, you'll collaborate with world-class domain experts to shape our technical direction and infrastructure as we grow. You'll deeply own aspects of our infrastructure at Intercom, autonomously executing on high-impact projects that involve...

  • Core Technologies Systems Architect

    7 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    Company Overview:Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. We're dedicated to making our platform the best it can be, and we need talented engineers like you to help us achieve this goal.Job Description:We are looking for a Staff Core Technologies Engineer to join our team. As a...

  • Core Technology Expert

    1 week ago

    Dublin, Dublin City, Ireland Cartrawler Full time

    About the CompanyCartrawler is a leading provider of online travel technology solutions. We are seeking an experienced Java engineer to join our team and contribute to the development of our core platform.The successful candidate will have a deep understanding of object-oriented design and programming concepts, as well as experience with scalable REST APIs,...

  • Technical Lead for Core Engineering

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    We're looking for a highly skilled Senior Core Technologies Engineer to join our team. As a key member of our core engineering team, you'll drive technical excellence and innovation in our core capabilities.">About the TeamWe're a talented group of engineers who are passionate about building scalable, reliable, and high-performance systems. Our mission is to...

  • Search Engine Marketing Associate

    1 week ago

    Dublin, Dublin City, Ireland Core Full time

    Welcome to the Core team, a specialist Performance Practice group within our organization. We manage and optimize the search engine results for our clients. Our team's strategy involves planning, implementation, optimization, reporting, and post-campaign analysis for all search activity.Your Role:You will support Search Managers and Senior Search Managers in...

  • Staff Backend Engineering Lead

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    We're on a mission to accelerate Intercom's growth and stability through educated and operationally excellent core technology usage.About the JobThis role is all about driving the future of our core technologies, from building robust platforms to scaling our infrastructure to meet growing demands. As a Staff Backend Engineering Lead, you'll be responsible...

  • Staff Physical Design Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Advanced Micro Devices Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Senior Staff Physical Design Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Advanced Micro Devices Full time

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Telecommunications Engineer

    5 days ago

    Dublin, Dublin City, Ireland Entegro Full time

    About the Role">This is an exciting opportunity for a seasoned Telecommunications Engineer - Core Networks to join our team at Entegro. We are looking for a highly skilled professional who can contribute to the design and implementation of our core networks.Key ResponsibilitiesDesign, build and configure MPLS networksPlan and deliver physical interconnect...

  • Staff Backend Infrastructure Engineer

    7 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    About Us:Intercom is a leading provider of AI-first customer service platforms. Our mission is to accelerate Intercom's growth and stability through educated and operationally excellent core technology usage. We believe in empowering product engineers and ML scientists to build simpler, more performant products - faster. To achieve this goal, we're building...

  • Advanced Technology Consultant

    5 days ago

    Dublin, Dublin City, Ireland Dell Technologies Full time

    Product Technologist Systems EngineerWe are seeking a highly skilled professional to join our team as an Advanced Technology Consultant.Key Responsibilities:Work with customers to understand their technology needs and provide recommendations for Dell Technologies solutions.Develop and maintain comprehensive knowledge of Dell Technologies products and...

  • Backend Engineer, Core Platform

    7 days ago

    Dublin, Dublin City, Ireland Reddit Full time

    Reddit is a community of communities.It's built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet.Every day, Reddit users submit, vote, and comment on the topics they care most about.With ,+ active communities and approximately M+ daily active unique visitors, Reddit is one of the internet's...