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Customer Service
3 weeks ago
The Company is not a classic ticket sales service.
It is a multinational ticket exchange and ticket resale brand.
You will support customers in the buying and selling of tickets.
They are the leading global marketplace for music, sports and entertainment tickets.
Despite their rapid growth while revolutionizing a 100-billion-dollar industry, they maintain their start-up ethos and data-driven culture.
They believe that small, cross-functional teams can achieve extraordinary results.The RoleIf you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity
Your daily work will include tasks like these:Act as a single point of contact for phone calls, chat and emails from users regardingHelping seller in the sales process(account management) and buys if quiestions to ticket etcCustomer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and qualityAbility to liaise with other departments as necessaryIdentify process improvement opportunities and raise them through the appropriate forumSupport customers directly on the ground at major events around the worldAny other tasks as requiredIdeal ProfileYou speak and write French at a native level and you are fluent in English.At least 6 months experience in the IT and tech support industry. Sales skill and experience of Retail is an advantage.You have a basic understanding and level of computer handling skills. Good learning pace within IT systems, Basic knowledge to Microsoft office packageExcellent problem solving skills with good inter-personal relationship building skills.Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and conciselyWhat's on Offer?Hybrid work model in Limerick, IrelandDevelopment opportunities (Teamlead, trainer in department in china, and US - they always promote from within)Social activities every 3 monthsHealth insurancePerformance bonusesRelocation package (flight and accommodation)
