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Job Description Join our fabulous team at the Farnham Estate Spa & Golf Resort as Front Office Supervisor We are currently seeking an Front Office Supervisor to join the team at Farnham Estate.
The role of our Front Office Supervisor is a crucial part in the operations of front desk, ensuring excellent customer service, and smooth check in/out processes.
About Farnham Estate Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.
Enjoy a delicate blend of country charm and contemporary interior style.
Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.
We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities: Process all guest check-ins by confirming reservations Assigning rooms, issuing and activating room key.
Process all payment types such as room charges, cash, debit, or credit cards.
Process all check-outs including resolving any late and disputed charges Answer, record, and process all guest calls, messages, requests, questions, or concerns Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
Balance and drop receipts according to Accounting specifications.
Welcome and acknowledge all guests according to company standards Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others About The Role Requirements Strong communication and interpersonal skills.
Leadership and team management abilities.
Problem solving and conflict resolution skills.
Proficiency in hotel management software (Opera).
Multitasking and time-management skills.
Customer service orientation.
Perks and Benefits of working at Farnham Estate Spa & Golf Resort Very competitive salary Free Carparking Complimentary, high-quality meals on duty Career progression opportunities across the Windward group Employee Assistance& Digital Wellness Programmes Complimentary, high-quality meals on duty Discounted room & dining rates in Windward properties for you as well as friends and family Training and development opportunities dedicated to your development including E- Learning platform Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days Cycle-to-work scheme Refer a friend Scheme About Windward Management: Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx.
2,000 keys* in Ireland.
Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners Join us today in Farnham Estate as Front Office Supervisor and become part of an award-winning team.
Skills Needed About The Company Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management.
With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management.
Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential.
Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people.
Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture At Windward Management, people are at the heart of success.
The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence.
Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance.
Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations.
This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively.
For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Desired Criteria Required Criteria Closing Date Friday 28th March, 2025
