Apprentice Service Advisor

Salary We offer an excellent salary and benefits package
Hours
Hours Full-Time
Closing date 31 Aug 2025
Airside, Swords
Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with retail or sales experience to join our Volvo Kia business in Airside, Swords.
About The Group
Joe Duffy Group is Ireland's leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In May 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent.
Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer.
We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group.
Successful candidates will complete a minimum of six months structured and comprehensive training.
Requirements
To be the focal and experienced point of contact for Volvo and Kia customers requiring servicing or repair to their vehicles
Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times
To manage all service telephone and walk-in enquiries on behalf of the dealership
Qualify service needs and diagnose vehicle running problems where appropriate
Establish understanding and an agreement with the customer of the work to be carried out
Calculate workshop capacity insuring that all details are entered onto the service workshop loading system
Manage the handover and administration of Customer Service Vehicles.
Explain the work carried out on vehicle ensuring customers full understanding and authorisation
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Follow up in line with dealership procedures
Understand and adhere to manufacturer brand service requirements
Maintain safe working practices and abide by the working rules and standards of the dealership
Maintain product knowledge on the full Volvo and Kia range
Maintain relevant systems ensuring accuracy at all times
Likely to be/have
Impeccable appearance and well presented to work in a corporate environment
Good oral & written communication skills
Excellent organisational skills
Able to record accurately all relevant details
Ability to 'up sell' additional work / accessories
An ability to absorb and understand technical data and explain it to our customers as required
A full, clean driving licence is an essential requirement for this role
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package.
In addition to a competitive salary, we offer excellent benefits including:
Employee Assistance Programme
Industry Leading Training and Progression Plans
Life Cover
Social Club
Bike to Work
20 days annual leave
PRSA
This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take six months to complete.
During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales.
During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.
Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience.
You do not need to have motor experience, but have a desire and understanding of the motor trade.
If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today
For more information, please ******
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