Field Service Engineer Ireland

Field Service Engineer Ireland (Cork or Kerry Area)
Join to apply for the
Field Service Engineer Ireland (Cork or Kerry Area)
role at
Envipco
.
Overview
Envipco is a global provider of Reverse Vending Machines (RVMs) with its Ireland base in Dublin.
For nearly four decades, Envipco has been working toward its mission to address waste disposal and promote recycling rates for beverage containers of all kinds.
The company collaborates with partners in local markets to move forward with forward-thinking solutions.
Summary Of Position
As a Field Service Engineer, you will be responsible for responding to breakdown calls and completing planned works on Reverse Vending Machines (RVMs) throughout Ireland.
Your role will be driven by contracts and customer requirements, as managed and directed by the Service Management Team.
Responsibilities
Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.
Perform installation and configuration of new RVMs, including providing comprehensive customer training.
Participate in the on-call breakdown cover rotation to ensure continuous support for customers.
Maintain accurate records and reports of all activities, using the documents provided by customers and the company.
Demonstrate urgency in resolving customer escalations to ensure problems are promptly addressed.
Responsible management of the company vehicle, tools, and stock provided for the job.
Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.
Prepare technical reports for internal and external use, aiding in the preparation of quotations.
Adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.
Fulfill any other reasonable requests compatible with the job description, as identified by the Operations Manager.
Profile
Electrical or Mechanical Engineering qualification or relevant field of study.
Experience in a Retail support environment (scales, POPs, Vending machines, etc) preferred but not essential.
Previous Health & Safety certification (e.g., Safe Pass).
Proficiency in electrical and mechanical fault finding.
Possession of a full clean Driving Licence.
Competencies
Customer-focused mindset, prioritizing customer satisfaction in all interactions.
Ability to work independently and unsupervised while maintaining productivity.
Adherence to established processes and procedures for consistent outcomes.
IT literacy to efficiently use technical tools and applications.
Strong organizational and time management skills to stay structured and efficient.
Sense of urgency in resolving issues and meeting deadlines.
Positive "can-do" attitude and excellent communication skills.
Flexibility and adaptability to handle various situations and changing priorities.
Proactive approach to problem-solving and task execution.
Ownership of responsibilities and commitment to deliver high-quality results.
Professional demeanor and presentation.
Strong team player, willing to collaborate and contribute to team success.
Commitment to working safely and promoting a safe work environment.
Proficient in MS Word and MS Excel, with good IT literacy.
Effective communicator with adaptability and flexibility.
Demonstrates ownership and a professional approach to work.
Capable of working collaboratively as a team player.
This Awaits You
An attractive salary circa €44k per year + overtime.
A diversified job in a qualified and committed development team.
Independent way of working.
Participation in the growth of a dynamic, international company.
If you are ready to take on this exciting opportunity, apply now and contribute to our success.
Employment details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
#J-18808-Ljbffr