Accommodation Assistant

2 days ago

Cork, Cork, Ireland The Address Cork Full time

Responsible for:To ensure agreed standards are maintained on a consistent basis with particularattention to maintenance and hygiene in bedrooms, public areas and linen, Toensure rooms are fully checked to company 4* standard prior to returning themto receptionKey Duties of the role include:ToEnsure assigned rooms, bathrooms, corridor areas and public areas are cleanedto the standards, using only approved chemicals/cleaning materials andequipment and to ensure stocks of bathroom and bedroom items are replenished tocorrect standards.Toensure bed linen and towels are changed to the agreed schedule and standardlaid down for your hotel.Ensureaccommodation trolley, caddies and storage presses are maintained tidy, cleanedand stocked.Toensure any guest property left behind is passed to Accommodation Manager forlost property.Toalert the Accommodation Manager to the needs of accommodation staff be itmaterials or equipment to carry out their job efficiently.Tomaximize the use of all resources and ensure the lowest cost levels.Reportany maintenance issues to the supervisor/manager promptlyToliaise with your supervisor regarding room moves, VIP guests, and special needsand act on any information given.Toinform your supervisor of room status on an ongoing basis once rooms have beenchecked.Toactively participate in any training, meetings and personnel exercises designedto improve standards and performance levels.Tocarry out the hotel's customer relation policy.Tocommunicate hotel services to guests.Toreceive customer complaints courteously and sympathetically and to report toyour manager immediately.To arrive for duty by rostered times in full clean uniformand wearing name badge at all times.To ensure the highest standards in personal hygiene andgrooming.
(please refer to company grooming policy)Report DND or No Service every dayKeep corridors free from debris at all timesTo be responsible for key cards in your possessionTo report all accidents to the Manager on DutyTo comply at all times with Fire, Security Health and SafetyProcedures Please note that the above job specification is not exhaustive and issubject to change as the business demands.

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