Service Delivery

1 week ago

County Dublin, Ireland Executive Edge Full time

IT Vendor Manager / Service Delivery Manager Our clients are an Environmental Consultancy who are currently looking to recruit for a new and interesting role within their organisation.
The firm manage IT / Mechanical equipment on client sites around Ireland.
This role will be based in their Dublin 22 office, on a hybrid basis with 3 days a week in the office.
The IT Operations Vendor Manager will join a dynamic IT team on a 12-month contract, with a view to a longer contract, to oversee critical vendor relationships and support the delivery and maintenance of technology services across the network of client sites.
The Role: Operating within an outsourced Service Integration and Management (SIAM) model, this role demands strong vendor management skills with a focus on proactive service delivery across a distributed device network.
You will be the single point of accountability for managing multiple external IT service providers, enforcing service-level agreements (SLAs), leading service reviews, and fostering a culture of continuous improvement driving continuous improvement initiatives to maximize IT uptime and ensure a reliable and seamless user experience across the entire network.
Manage day-to-day relationships with IT service providers, software vendors, and managed service partners.
Monitor performance against SLAs and KPIs, ensuring timely resolution of issues.
Lead vendor review meetings and performance assessments.
Support contract negotiation, renewals, and compliance checks.
Escalate and follow up on service incidents and problems with vendors.
Ensure vendors comply with internal policies and regulatory requirements (e.g., ISO, GDPR).
Support audits and due diligence processes related to third-party services.
The Role: Qualifications in IT or Engineering ideal Proven experience in IT Vendor Management, Service Delivery, or IT Operations roles.
Excellent communication, negotiation, and stakeholder management skills.
Ability to manage multiple vendor relationships and contracts simultaneously.
Strong analytical skills with a detail-oriented approach.
Experience working within an environmentally conscious or regulated industry is a plus.
Industry experience in a sector reliant on distributed devices (ie. Managing equipment on customer sites) an advantage.
For more details call Keith on or email your CV to Skills: Vendor Management Service Delivery ITIL

  • Service Delivery Manager

    3 days ago

    County Dublin, Ireland Capaciteam Limited Full time

    Service Delivery Manager Overview We are seeking a Service Delivery Manager to oversee day-to-day operations, drive continuous improvement, and ensure high-quality service delivery across a fast-growing division.This role requires strong leadership, operational expertise, and the ability to manage change in a dynamic environment.Responsibilities Lead and...

  • Service Delivery Manager

    1 week ago

    County Dublin, Ireland Prepay Power Full time

    Service Delivery Manager - Broadband Department: CX Employment Type: Full Time Location: Dublin 18 Description Role Overview: As the Service Delivery Manager - Broadband, you will be responsible for ensuring the smooth and efficient end-to-end delivery of our broadband services.You'll manage performance across third-party vendors, drive process improvements...

  • Service Delivery Director

    1 week ago

    County Roscommon, Ireland beBeeLeadership Full time €39,341 - €54,675

    Job Opportunity: Team LeadThe successful candidate will have a pivotal role in managing the day-to-day delivery of services for Children's Services Roscommon.Key Responsibilities:Manage the service delivery and team members to ensure a high-quality outputProvide leadership in the development of the service, aligning it with Personal Outcomes Measures and...

  • Service Delivery Manager

    1 week ago

    County Dublin, Ireland Swarco Full time

    About SWARCO Ireland We're enhancing journeys across the island through intelligent transport systems.As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management; making a real difference here.Join our passionate, collaborative team, valuing innovation, continuous...

  • Service Delivery

    4 weeks ago

    Dublin, Dublin City, Ireland SRG Ireland Full time

    Business Systems Analyst / Service Delivery Analyst We are seeking a motivated Computer Science or Business Information Systems graduate with at least 3-4 years' experience working in a commercial enterprise, in a mix of IT Applications Support (ERP or Fintech software) and IT Business Analysis with a background in the Financial Services or Fintech sector....

  • Service Delivery

    3 days ago

    Dublin, Dublin City, Ireland SRG Ireland Full time

    Business Systems Analyst / Service Delivery Analyst We are seeking a motivated Computer Science or Business Information Systems graduate with at least 3-4 years' experience working in a commercial enterprise, in a mix of IT Applications Support (ERP or Fintech software) and IT Business Analysis with a background in the Financial Services or Fintech...

  • Service Delivery Lead

    2 weeks ago

    County Dublin, Ireland Atc Computer Transport & Logistics Full time

    ATCis a global logistics, white glove, and technical services specialist for data centres.Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability.Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with...

  • Chief Service Delivery Director

    1 day ago

    County Dublin, Ireland beBeeVendorManagement Full time €90,000 - €105,000

    About the RoleWe are seeking an experienced Chief Service Delivery Director to lead complex service transitions between external suppliers. The ideal candidate will combine commercial acumen, stakeholder management expertise, and end-to-end programme delivery skills to ensure seamless migration of services and people between vendors.Key...

  • Leading Service Delivery

    7 days ago

    County Roscommon, Ireland beBeeLeadership Full time

    Job Title: Service ManagerThis role is responsible for managing the day-to-day delivery of services. As a Service Manager, you will provide leadership and supervision to teams, ensuring the development of the service in line with national standards and best practice.Key Responsibilities:1. Assist the Team Manager with the management of services.2. Provide...

  • Technical Service Desk Delivery Manager

    2 weeks ago

    County Dublin, Ireland Evad Technology Group Full time

    A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques.On a day-to-day basis,...