Sales Operations Coordinator, Waterford

At Q1 Scientific, we are proud to support leading international pharmaceutical and medical device companies by serving as a trusted extension of their operations.
The healthcare products provided by these companies are vital, and we are privileged to play our part in ensuring their quality worldwide.
With purpose-built facilities in Waterford, Belgium, and the United States, we offer state-of-the-art walk-in rooms and reach-in cabinets for sample storage under tightly controlled temperature and humidity conditions, from ultra-low freezers at -80°C to environments exceeding 50°C.
As a
Sales Operations Co-Ordinator
, you will keep our office running smoothly, provide vital support to the sales team, and help create outstanding experiences for clients and visitors.
You will be the driving force behind our office operations, empowering our sales team and ensuring every client interaction is seamless.
Responsibilities
Reporting to the Customer Account & Sales Manager, your key responsibilities include:
Sales operations
Develop and maintain relationships with existing and potential customers.
Respond to customer enquiries and provide service information.
Assist in preparing and delivering sales presentations and proposals.
Monitor customer accounts and ensure timely payments.
Track sales activities and performance metrics.
Coordinate with internal departments to ensure customer satisfaction.
Support cross-selling and promotional efforts.
Maintain accurate records and reports of sales activities.
Stay updated on market trends and competitor offerings.
Welcome visitors
: Greet guests with warmth and professionalism, ensuring they feel welcome and are signed in properly from the moment they enter our doors.
Phone and email management
: Handle incoming calls, direct email enquiries, and manage call flow effectively.
Client visits
: Arranging travel, accommodation, and transportation as needed.
Meeting coordination
: Order catering for client meetings, schedule meetings, and set up meeting rooms.
Office administration
Internal meetings
: Coordinate internal meetings such as Town Halls and staff events.
Internal communications
: Support internal communications so the team stays connected and informed.
Logistics
: Handle logistics for external events, including shipping marketing materials and managing supplies.
Office supplies:
Proactively manage office and kitchen supplies, ensuring timely restocking.
Admin support
: As an integral part of our team, you will provide essential support to the site.
Overall, provide general admin and sales support to the site and any other duties as may be required.
Qualifications/Skills
Communication
: Clear and effective verbal and written communication
Problem-Solving
: Ability to handle customer issues and find solutions
Adaptability
: Flexibility to adjust to changing requirements
Organization
: Strong time management and multitasking abilities
Teamwork
: Ability to collaborate across departments
Tech-savvy
: Proficient in using digital platforms and online tools for document management.
Education & Experience
At least 1 year of experience
in sales or customer service
Proficiency in MS Office and CRM software
Hours of work are 08:30am to 5.00pm, Monday – Friday.
There is some flexibility around these hours once all operations and opening hours are covered.
Q1 Scientific is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), ancestry, national origin, place of birth, age, marital status, disability/handicap, genetic information, veteran status, or other characteristics protected by federal, state, and/or local law.
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