Fixed Term 3 Year Contract

5 days ago

County Dublin, Ireland Toyota Ireland Full time

Applications are invited for the position of Fixed Term 3 Year Contract - After Sales Technical Representative Toyota & Lexus Ireland Key Responsibilities: Support Dealer Network with the provision of technical support through CQS (central quality system) and follow up Dealer technical reports.
Attend to Dealer technical queries (telephone/email).
On-site technical support to network when necessary.
During Dealer visits check Dealer workshops for Technical Information systems usage.
Advise Training Department on Dealer requirements regarding technical competency improvements.
Document reports on field visits, vehicle, and Dealer facility.
Compile field technical reports to TME / TMC.
Liaison with TME/ TMC on all technical matters.
Investigate and report on and resolve technical issues.
Support Customer Relations Department with Network CR related issues.
Implement Campaigns with network training when necessary.
Follow technical / general training as required.
Prepare presentation for regional technical meetings held twice yearly.
Support internal departments with technical queries (Training, Warranty, Parts, Product etc.) Skills & Experience: A minimum of five years experience in a similar position either at distributor level or with a main Dealer franchise.
Specialist skillsin the area of vehicle electronics, modern diesel engine technology and troubleshooting.
Excellent customer service skills, responding to requests in an efficient manner.
Ability to communicate effectively at all levels.
Excellent organisational skills.
Ability to prepare easy to read reports and information.
Effective communication, listening and presentation skills.
Strong computer skills, particularly in MS Excel, Word, and Power Point.
Toyota and Lexus experience is not essential as Technical Training Programme in place.
Full, clean driver's licence.
Benefits Company Car provided Employee Assistance Programme PCP Staff Purchase Scheme Onsite Gym with classes Onsite canteen facilities Defined Contribution Pension Scheme Comprehensive learning and development opportunities and support for further education 26 days holidays with the option to purchase additional holiday days Toyota Ireland is an Equal Opportunities Employer Skills: 5 year's experience Vehicle Electronics Modern Technology Excellent customer service skills Benefits: See job specification

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