Field Service Engineer

The Field Service Engineer will be responsible for the comprehensive management of the Cordella System, focusing on installation, technical support, and system optimization at clinical sites and patient homes.
This role provides critical technical expertise and ensures high performance of the Cordella System by leading system installations, troubleshooting, and maintenance.
The Field Service Engineer will serve as a key technical resource, ensuring successful system implementation while collaborating with cross-functional teams to drive continuous improvements in system performance and user experience.
How you'll make an impact:
1. System Installation and Configuration
Lead the
on-site installation
of the Cordella system in hospitals, verification of product performance in catheterization labs, and patient homes, ensuring seamless operation.
Oversee
system setup
before clinical use, including
system configuration.
Conduct
pre-procedural equipment checks
to ensure systems are operational before Cordella implant procedures.
2. Preventive Maintenance and System Health
Perform
preventive maintenance
to optimize performance and prevent downtime.
Provide
technical troubleshooting
and on-site support to resolve any system-related issues promptly.
Manage and deploy
software and firmware updates
, ensuring compatibility and system efficiency.
3. Cross-functional Collaboration and Reporting
Collaborate with
R&D, Clinical Specialists, and Quality teams
to report system performance data, identify trends, and suggest areas for improvement.
Provide
detailed documentation
on system performance, error resolution, and user feedback to help refine product features and technical protocols.
Act as a liaison between
customers and internal teams
to facilitate system enhancements based on field feedback.
What you'll need:
Education
:
Bachelor's degree in
Biomedical Engineering
,
Electrical Engineering
, or a related technical discipline.
A master's degree is a plus.
Experience
:
3+ years
of experience as a field engineer, preferably with
medical devices
or health technology systems.
Proven experience
in installing, maintaining, and troubleshooting complex systems in a healthcare or clinical environment.
Technical Skills
:
Deep knowledge
of medical devices, system integrations, and technical protocols.
Hands-on experience
with clinical equipment, including calibration, setup, and troubleshooting.
Proficient in
software troubleshooting
, system diagnostics, and firmware updates.
Communication Skills
:
Strong written and verbal communication skills for
effective technical documentation
and
customer interaction
.
Problem-Solving & Analytical Abilities
:
Strong
troubleshooting
and
problem-solving
skills
Capable of
data analysis
for system performance and creating actionable reports for improvements.
Travel
:
Willing to travel extensively across
Europe
to hospital sites and patient homes, with a flexible schedule for support during system failure events.
What is it like to work at Edwards Lifesciences in Germany?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally.
To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Germany also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan Risk
Insurance Meal Benefits
Service Awards Enhanced
Leave Benefits
Transportation Benefits
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.
Benefits policy and components may vary by location.
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