Service Advisor

22 hours ago

Nenagh, County Tipperary, Ireland Laharts Volkswagen Laharts Garages Ltd Full time

Laharts Clonmel are looking to recruit an Experienced Service Advisor to join our Aftersales team in Clonmel.
The role includes: Manage service customer appointments efficiently and liaise with customer as appropriate Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception Liaise with Workshop, Service Reception, Warranty and Parts Department.
Achieve consistently high standards across the dealership and identify new ways to increase the performance Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
Keep customers up-to date on progress of each vehicles undergoing maintenance and agree on any additional work required.
Deliver highest levels of customer satisfaction and retention.
Essential Candidate Requirements: A passion for excellence in customer service Minimum of 2 years' experience in a similar Service Advisor role An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care Experience in managing customer accounts Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills Strong Computer Skills including MS Office Full clean Irish driving license What we offer: Competitive Salary Performance Bonus A clean and safe working environment Bike-to- Work scheme In-house, manufacturer & professional qualifications Skills: Car dealership Aftersales Sales Kerridge Customer Service Benefits: Performance Bonus

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