IT Labs Support Engineer 1659
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Why SimoTech
What
is it like to work at SimoTech? With a strong collaborative teamwork
culture based on respect, trust, and excellence, we play a critical
partnering role to our clients’ life-changing supply of products to
patients. In return, there is excellent salary, benefits, career
progression, educational support and much more.
IT Labs Support Engineer 165
The successful
candidate will have the proven experience to successful support day to day IT
lab systems operations, displaying a high level of integrity in the performance
of your work and recognising the importance of the quality control function in
pharmaceutical production. This includes troubleshooting incidents that arise
on validated computerised instruments, implementing changes and solutions, and
participating in continuous improvement activities.
Key Responsibilities
- Maintain the
incident queue in Service Now by identifying, prioritising, and troubleshooting
issues as they arise.
- Investigate
and troubleshoot problems which occur and determine solutions or suggest recommendations
for changes and improvements.
- Initiate and
implement change control activities in accordance with quality standards and practices.
- Execute and
monitor data backups, including working with the global team to request
security patching along with managing the deployment and resolution of issues.
- Prioritise
support activities in line with project schedules.
- Generate
computer system validation documentation in accordance with site procedures and
GMP guidelines.
- Follow all
relevant EHS procedures and assist in incident investigations as required.
Requirements
Qualifications &
Experience
- 3+ years’
experience supporting IT applications in a GMP environment e.g.,
troubleshooting, managing incidents and change controls, design documentation,
test case development, and system testing.
- Experience
working in a Windows 10 environment.
- Experience
of server and workstation platforms.
- Experience
engaging business users, ensuring that appropriate business needs are clearly
communicated and delivered at or above expectations.
- Strong oral
and written communication skills are required, with proven ability to
communicate and build relationships cross-functionally.
- Self-motivated,
detail-oriented, and excellent organisational and time management skills.
- Experience
of SQL databases would be an advantage.
Benefits
What SimoTech Can
Offer
- Role provides a
high degree of autonomy to allow the successful
candidate to reach their full
potential.
- Develop new
skills and enhance technical ability by working with
innovative technologies in a multi- disciplined
environment.
- Opportunity to
work with large corporate clients
-
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