IT Support Technician

Company Background:

ABEC has been a leading supplier to the biopharmaceutical manufacturing industry for over 45 years. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximise productivity. ABEC's products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilisation systems.

Benefits:

• Company Pension
• Healthcare Reimbursement
• Per Diems for any offsite Work
• Company Events
• Bike -to- Work Scheme
• Tuition Policy

Position Summary:

The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.

Responsibilities:

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Working with Global IT Team Members and vendors to resolve problems.

Must be able to reliably work remotely from Global IT Team Members and support and report directly to local leadership.

Execute other tasks as assigned

Ability to travel when required between work sites

Qualifications:

Degree in Computer Science, engineering, or relevant field

3-5 years' experience personally serving at a Help Desk function

Microsoft Windows, Azure, SharePoint, and Office Skills

Proven experience as IT Technician or relevant position is highly desirable

Excellent diagnostic and problem-solving skills

Outstanding organizational and time-management skills

In depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles

Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)