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Workshop Controller
3 months ago
Workshop Controller
We have an exciting opportunity to join our growing team at Boland's Carlow (Volvo, Skoda, Peugeot & Mazda Franchises) as a Workshop Controller. In this role, you are a key influencer who will work closely with Service Advisors, Motor Technicians.
What does the role of the Workshop Controller involve?
- To achieve parts and service volumes with their profit objectives through motivating and developing the Technician team to be fully competent in their job roles.
- To closely monitor and manage all workshop KPI's, such as productivity, efficiency and return on sales.
- To manage the ordering of vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.
- Assist and advise team members in dealing with technical and job-related problems
- Ensure all customer satisfaction survey scores are positive.
- Review technicians and apprentices on a monthly basis
What do you need to succeed as a Workshop Controller?
- Proven experience within a service department in the motor industry, main dealer or independent garage
- An excellent understanding of systems and processes operated within this environment.
- Strong knowledge of Health and Safety regulations and processes.
- Confident with dealing with people at all levels, be able to build an immediate rapport.
- Excellent planning and organisational skills.
- Comfortable in negotiating and influencing situations.
- Lead by example to deliver an outstanding customer experience every time.
Why Boland's Carlow
If you are a confident and professional individual who can deliver exceptional customer service, and likes the sound of working in a pleasant and modern premium dealership, we want you to come and join the team and lead our workshop team.
This is a full-time position and prior experience of working at a premium franchised dealership is preferable, although candidates with appropriate motor industry background can also be considered. We are seeking an individual with a natural desire to deliver great levels of customer service to every customer, every time.
We offer fantastic development opportunities for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry.
A comprehensive benefits package awaits the successful candidate.
