Estée Lauder Companies
5 months ago
Position Summary:
The Multi-counter manager is primarily responsible for customer service, store P&L, team management and store operations for several or all counters in a department store. End to end responsibility of hiring, inducting, training, and developing the team. Ensure optimal rostering, visual merchandising, and inventory at all times. The counter manager is dedicated in aligning and engaging the employees to the values and principles of the brand and creating a memorable shopping experience for all customers. Key Performance Areas & DescriptionCUSTOMER SERVICE & SALES
Drive retail sales performance
•Drive transactions and sales of the entire team to achieve the counter sales targets.
•Lead by example by achieving personal sales goals (when applicable).
•Monitor individual performance of each beauty advisor and coach them for better performance.
•Train the team on customer service and sales techniques to improve performance.
•Monitor commercial KPIs: in store traffic, conversion rate, # of transactions per hour, UPT, AST and productivity.
•Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
•Create daily/weekly action plans to animate the counter, motivate the team and incentivise customers to visit the store.
•Leverage social media and omni-channel initiatives and leverage them to drive the business.
•Plan and drive virtual selling activities.
•Drives sales thanks to multi-brand knowledge
Deliver 5 star customer experience
•Maintain and set an example of outstanding customer service, both internal and external.
•Ensure excellent customer experience is being given at all times.
•Prioritize and optimize presence on the sales floor to observe and seek customer feedback directly.
•Inspire, motivate, and coach beauty advisors on all elements of customer service and artistry skills. (where required)
Hold each retail beauty advisors accountable for the quality of their service
Qualifications
•Proven ability to drive amazing customer experiences and results.
•Proven ability to run a store P&L by driving perofrmance through KPI’s within the store
•Ability to analyze and interpret figures and comment in sales and other reports.
•Ability to maintain standars and visual integrity of the store
•Hands-on experience in store operations. (managing all aspects of a store from the stockroom to the sales floor)
•Excellent communication, leadership, organizational and time management skills.
•Ability to mediate and negotiate to resolve conflict and excellent problem-solving skills.
•A solid team-building track record with experience in training and coaching.
•Ability to multi-task,a strong sense of urgency and adapt to challenges while remaining calm in a constantly changing retail environment.
•An open mind, flexibility and positive reaction to change.
•Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
•Desire to learn, with mandatory attendance and satisfactory completion of all company-required meetings and education
•Digital savvy is a plus and/or open to learning digital skill sets
•Proficient in microsoft office
-
Estée Lauder
1 month ago
Cork, Ireland Estée Lauder - Brand Part timeEstée Lauder - Beauty Advisor - Frasers - 22.5 HoursEstée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of...
-
Estée Lauder Companies
4 months ago
Cork, Ireland Estée Lauder - Brand Full timeEstée Lauder Companies - Beauty Advisor - Cork Airport - 36 HoursJob Summary The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing...
-
Estee Lauder Companies
2 months ago
Cork, Ireland Estée Lauder - Brand Part timeEstee Lauder Companies - Advisor - Cork - 18 HoursJob Summary The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing Store formats,...
-
Estée Lauder
6 months ago
Cork, Ireland Estée Lauder - Brand Full timeWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business...
-
Estee Lauder, Beauty Advisor, Full Time, Temporary
3 months ago
Cork, Ireland Brown Thomas Full timeGET TO KNOW USOur culture is often described as a rare mix of family values with a high-performing public company. This unique mix translates into a caring, collaborative and compassionate workplace that is also demanding – with a competitive spirit that is a powerful source of motivation. Above all else, there is a focus on long-term, sustainable growth...
-
Le Labo
2 months ago
Cork, Ireland Le Labo Full timeLe Labo - Fragrance Specialist - Brown Thomas - 37.5 HoursFragrance Specialist Founded in 2006, Le Labo is a New York–based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. Le Labo composes with some of the world's most creative and talented...
-
Jo Malone London
4 months ago
Cork, Ireland Jo Malone London Full timeJo Malone London - Christmas Stylist - Brown Thomas - Various HoursChristmas Team Member Are you looking for a fun, festive, Seasonal role in one of our amazing brands? As the festive season approaches, brands across the Estée Lauder Companies portfolio are looking for enthusiastic and passionate individuals to join our teams on a temporary basis during...
-
MAC - Retail Artist - Boots - 13.5 Hours
3 months ago
Cork, Ireland MAC Part timeMAC - Retail Artist - Boots - 13.5 Hours Retail Artist M·A·C is the world’s leading professional MAKEUP AUTHORITY because of our unrivaled expertise in makeup artistry. M·A·C celebrates diversity and INDIVIDUALITY — all ages, all races, all sexes. M·A·C is a proud COMMUNITY of professional makeup artists. M·A·C is at the forefront of...
-
La Mer
2 months ago
Cork, Ireland La Mer Part timeLa Mer - Expert - Expert - 15 HoursSkin Care Expert La Mer’s prestige skin care journey began when Dr. Max Huber suffered burns in an experiment gone awry and set out to create his own destiny. Physicist by day, stargazer and dreamer by night, he hoped to unlock the power of renewal of the sea. Inspired by the oceanic world, Huber fermented...