Care Co-ordinator

1 month ago

Dundalk, Ireland Connected Health IE Full time

About the Role


It is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and build on an area within the company.


The Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy in the Louth and Meath areas.


To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service. Liaise with Care Assistants on daily queries.


Working Hours: Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm


What we offer:

  • Competitive annual salary
  • €200 Sign On Bonus
  • 20 days holiday plus bank holidays
  • Opportunities for continual healthcare training & development
  • A lucrative refer a friend scheme - €200 per referral*


Roles & Responsibilities:

  • Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
  • Upload carer rosters and client templates - week 1 / week 2
  • Have complete oversight and accountability of rotas.
  • Monitor client care calls including missed and late calls.
  • Complete Timesheets daily
  • Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
  • Work closely with the Client Care Manager in your area 
  • Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
  • Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance 
  • Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
  • Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
  • Prepare weekly reports for management to outline efficiency and quality
  • Prepare daily (referrals) , monthly, quarterly and annual reports
  • Demonstrate efficiency and quality of runs and staff capacity
  • Complete on call log each day of concerns or issues and pass onto relevant on call personnel
  • Prepare contingency plans, effective management of risk
  • Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
  • Answering incoming calls in a friendly, professional and knowledgeable manner
  • Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business 


Essential Criteria

  • Effective leadership and management in growing business hours 
  • Efficient use of IT systems
  • High level of customer service to calmly deescalate complaints and concerns
  • Successful relationship building and representing a business externally.
  • Successful business development.
  • A sense of commercial acumen and ambition.
  • Effective risk management.
  • Energy and resilience.
  • People management skills
  • Strong organizational, communication and negotiation skills
  • Have an open approach to problem solving


Desirable Criteria

  • Experience of the health or social care sector
  • QQI Level 5 in Healthcare


#ROIOJ

  • Director of Nursing

    4 weeks ago

    Dundalk, Ireland Curam Care Homes Full time

    We are now recruiting an experienced Director of Nursing for our Home in Dundalk, Co. Louth.We have an exciting opportunity for an experienced Director of Nursing to be person in charge in our 82 Bed Care Home in Dundalk, Co. Louth. This role would suit a candidate that wishes to join a Group whose focus is Quality of Care, Quality of life. We in Curam value...

  • Sales Assistant

    5 months ago

    Dundalk, Ireland Dunnes Stores Full time

    Sales Assistant - Ard Easmuinn, Dundalk, Co. Louth Store ARD EASMUINN Employment Type Flexible Hours Job Description Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At...

  • Housekeeping and Laundry Assistant

    1 month ago

    Dundalk, Ireland Curam Care Home Dundalk Full time

    We are recruiting a Relief Housekeeping & Laundry Assistant to join our care team in Curam Care Homes Dundalk Co Louth Working as part of a team, the post holder will be responsible for ensuring the highest standards of cleanliness and best practice in compliance with our health and safety, and company policies. RequirementsRelevant experience is desirable...

  • Head of Access and Integration

    2 weeks ago

    Dundalk, Co. Louth, Ireland RCSI Hospitals Group Full time

    Overview Our Lady of Lourdes Hospital is a major teaching hospital providing a range of acute medical, surgical, Intensive care, maternity services, day care, outpatient, diagnostic and support services. Emergency services are provided on a 365-day, 24 hour basis. The hospital has a current bed complement of 485 beds. The hospital is part of the Dublin North...

  • Registered Nurse

    4 months ago

    Dundalk, Ireland RHI DVA Renal Healthcare, Inc Full time

    14 Commerce St, Dundalk, Maryland, 21222, United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic,...

  • Sales Advisor Drogheda

    2 weeks ago

    Dundalk, Co. Louth, Ireland FBD Holdings Full time

    Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while...

  • Staff Midwife

    6 days ago

    Dundalk, Co. Louth, Ireland RCSI Hospitals Group Full time

    Key Responsibilities Professional Responsibilities The Staff Midwife will: Practice Midwifery according to the Code of Professional Conduct as laid down by An Bord Altranais agus Cnimhseachais na hireann Nursing and Midwifery Board of Irelandand Professional Clinical Guidelines Comply with national, regional and local Health Service Executive (HSE)...

  • Director of Nursing

    2 weeks ago

    Dundalk, Co. Louth, Ireland Medforce Recruitment Full time

    Medforce Healthcare Recruitment is recruiting a Director of Nursing (DON) to join our team of 82 bed nursing home built with modern facilities and offering a wide range of Services in Co. Louth. As the Director of Nursing, you will oversee the nursing department and be responsible for the strategic direction and day-to-day management of nursing operations....

  • Early Years Deputy Manager

    2 weeks ago

    Dundalk, Co. Louth, Ireland Respond Full time

    Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social...

  • Early Years Deputy Manager

    2 weeks ago

    Dundalk, Co. Louth, Ireland Respond Full time

    Respond is committed to equal employment and growing a diverse workforce. If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social...

  • Senior Quantity Surveyor

    3 months ago

    Dundalk, Co. Louth, Ireland BAM Civil Full time

    Building a sustainable tomorrow We are seeking a Senior Quantity Surveyor for a civils project in Co Louth. Your mission Advise on contractual matters - general and project level. Process contractual claims and all associated records. Look for opportunities to maximise revenue and reduce cost and identify and investigate losses. Assist with project cash...