Food & Beverage Associate

We are on the lookout for an enthusiastic individual to join our dynamic team as a Food & Beverage assistant.

We are recruiting full time roles that will include early mornings, late evenings, weekdays, and also weekends.

The successful candidates will be reporting to the Food & Beverage Management team and will support them in ensuring that customers are offered the highest quality standards and value for money. With your enthusiastic, helpful, and friendly personality, you will also provide the highest standard of customer service and care to the customers and guests at all times, to the very best of your ability. Having an in-depth product knowledge specifically in relation to food service and service standards.

We are proudly certified as a Great Place to Work since November 2022 and are certified as an Excellent Employer for 2023 as part of Failte Ireland's Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.

Responsibilities:

• Ensuring that the customer receives the highest quality of service from you during their visit to the hotel.
• Greeting the customer when they arrive and thanking them for their custom when they leave.
• Ensuring that all preparation is completed before the food and beverage outlet opens.
• Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
• Being aware of all the allergens that may be contained in each of the dishes.
• Being confident in your ability to explain what is in each dish if requested.
• Knowing the range of drinks that are available which also includes wines.
• Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
• Issuing receipts to all customers.
• Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
• Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
• Attend any training that management requires you to attend.
• Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.

The ideal candidate must have:

• Previous experience in a high volume/fast paced Food & Beverage environment is desired, but not essential.
• Passion for the hospitality industry.
• Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
• Excellent personal presentation/grooming to represent our brand professionally at all times.
• A true people person who can deliver exceptional customer service with confidence and professionalism.
• A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
• Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
• A hard working problem solver with a can do attitude who can think outside the box.
• Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
• Fluent English and excellent communication skills.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Company funded educational programmes.
• Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform.
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme.
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days.
• Employee Social Events to celebrate our teams success together.
• Industry leading complimentary meals on duty and barista style coffee.
• Attractive 20% Employee discount on bar & restaurant food.
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme.
• Xmas savings club.
• On site free parking.
• Uniform provided.