Order Fulfillment Executive

Job Location: 
Unit 11N, Ard Gaoithe Business Park
Clonmel, Co. Tipperary
E91 C3W8, Ireland
JOB SUMMARY & SCOPE:

• Provide a reliable, accurate and responsive service to the business in processing customer sales and supplier purchase orders and associated responsibilities in line with set procedures. 
• To maintain a ‘customer first’ philosophy to ensure high levels of service to our customers and external partners.
• To be the first point of contact for sales and supplier purchase order queries and requests for information and to ensure the provision of high-quality financial information and analysis to the Financial Controller and Finance Director.  

KEY ACCOUNTABILITIES:

• Review and process customer Sales Orders (SO) and supplier Purchase Orders (PO) within agreed timescales
• Creation of internal Work Orders, Pick Lists and Delivery Proposals for Operations and Supply Chain
• Manage, raise and track Return Material Authorization (RMA) for customer and supplier returns.
• Develop and maintain regular communication with key suppliers and specific customer contacts. 
• Creation of commercial invoices and export documentation and liaison with Supply Chain where necessary
• Management of the open Sales Order Book and open Purchase Order Book incorporating preparation for and attendance of monthly sales fulfilment meetings
• Management and resolution of internal and external order and fulfilment related queries
• Communicate SO/PO status changes or delays to appropriate individual, team or customer.
• Administration of major supplier portals
• Liaise with Operations and Technical Services to prioritize SO delivery against Tech availability where necessary for any technical services, staging/commissioning or on-site work.
• Creation of new part numbers
• Addition of new customer delivery addresses
• Monthly and Ad-hoc SO/PO reporting
• Any other duties that are required from time to time to ensure the smooth running of the Finance and Administration teams.
• Prepare and analyse data for the Financial Controller and Finance Director as required.
• Regular filing and housekeeping of both system and paper-based data and documentation.

EDUCATION + EXPERIENCE + KEY TRAITS:

• Previous experience in a Finance related administrative role an advantage.
• Proficient in Microsoft Office Suite with strong Excel skills
• Previous experience with Salesforce.com / CRM system an advantage
• Ability to manage, prioritize and complete tasks to demanding deadlines against Key Performance Indicators
• Good organizational skills and ability to understand detailed information.
• Self-accountable and self-motivated
• Good interpersonal skills to form effective working relationships.
• Flexible and able to adapt to change.
• Strategic thinker with excellent analytical and communication skills 

TYPICAL PERFORMANCE TARGETS:

• Ability to work to demanding deadlines and operate against Key Performance Indicators.

LANGUAGE SKILLS:

• Primary language used in daily operations is English. 

SUPERVISION:

• No employee supervision required. 

DECISION MAKING + REASONING:
Able to take accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS:

• Global Finance Teams
• Peak Senior Management Team
• Key Customer Sr. Leadership
• Key Vendor Sr. Leadership

About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

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