Sky Installation Engineer

Actavo

Sky Installation Engineer - Kildare
Field Operations Kildare Permanent PART 1 : Role Details Role Title Sky Satellite Installation Engineer Department Sky Reports To Team Manager Location Kildare PART 2: Role Purpose This team is responsible for the installation and service of satellite systems to homes and businesses across the Republic of Ireland, delivering exceptional customer service and installation services and support to the public. Salary: €33,000, rising to €36,000 upon successfully completing probation period Daily Subsistence payment of €5 per day while training rising to per day onc probation is passed €100 Monthly bonus subject to meeting defined KPIs related to attendance H&S and customer satisfaction Commission based opportunities to upsell Sky subscription Overtime availability at enhanced rate Free Sky TV Subscription – after 3 months service Company vehicle including fuel card for business use, Continuous Personal Development (CPD), Full training, uniform and PPE is provided Automatic enrolment to Employee Discount Scheme PART 3: Principal Responsibilities Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you Install and service satellite products to a standard set out by the Client Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo Deliver a first-class customer experience Positively promote the brand, through on-site performance Liaise with the Team Manager to ensure that on-site health and safety requirements or issues are communicated in a timely manner PART 4: Person Specification Education/Qualifications A full, clean driver’s license is required Experience Full training provided Skills & Competencies (evidence of)
Technical Good literacy, numeric and IT skills Technical/Installations minded Interpersonal Excellent organisational, interpersonal and communication skills required Business Skills Time Management Customer Service Personal Must be target driven to deliver on KPI’s set by the Client Able to work at heights Must be able to understand company health and safety policies and adhere to same always Determined and committed to high quality standards Exceptional customer focus with a positive, can-do attitude Flexibility in line with business requirements Ability to represent the company in a professional manner at all times
ACT 2

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