Sr Prog Mgr, EU CX
6 months ago
Key job responsibilities
* Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
* Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program’s standard operational procedures, processes and technical requirements.
* Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
* Schedule, secure resources and manage cross functional teams to deliver to these projects.
* Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
* Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
* Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
* Expert stakeholder management and relationship building skills.
* Provide program progress reporting on a regular basis.
* Where applicable manage and oversee third party contributions to the program.
* End to end responsibility for the program’s execution and success.
We are open to hiring candidates to work out of one of the following locations:
Cork, CO, IRL
BASIC QUALIFICATIONS
- Experience in program or project management- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Experience leading process improvements-
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