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Senior Sales Operations Analyst

3 months ago

Galway, Ireland Wayfair Full time

 

 Senior Associate, Global Revenue Operations
EU B2B Sales
Office Based: Galway 

 

Wayfair Professional’s Business to Business Sales (“B2B”) and Business to Consumer (“B2C”) team is seeking a collaborative,  analytical-oriented Senior Sales Operations Analyst to help drive the Inbound sales channel agenda. The role will be a part of the B2B and B2C Sales Enablement / Revenue Operations team that will help craft and execute strategy across global agent teams. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales support. Sales teams establish relationships with purchasing decision-makers, educate customers about Wayfair’s assortment, services, and capabilities, and proactively reach out to intercept emerging needs to help them complete their orders and projects.

We seek a motivated Senior Sales Operations Analyst who will partner with Sales teams and internal enablement team members to optimize the sales process to consistently exceed sales targets and customer experience. This includes proactively partnering with Sales and Analytics teams to monitor performance, create action plans to improve performance, and execute medium/long-term program and channel-level project initiatives that improve customer and seller/agent experience and optimize workflows (enabled by process and tooling)

What You'll Do

  • Deeply understand both qualitative and quantitative trends in the business through active “voice of seller” engagement, strong knowledge of short/long-term KPI trends
  • Provide short-term operational support to improve performance: 
    • Scope data requests for analytics teams to execute, and interpret results to understand business trends (validating qualitative feedback)
    • Create short-term action plans to address underperformance and/or accelerate positive trends, with clear asks, milestones and deliverables
    • Align and alert partner teams to execute
    • Communicate progress and resolutions to partner teams and sales team members
  • Scope and execute medium/long-term projects and initiatives
    • Assist in scoping project initiatives, ensuring project management operational excellence through clear deliverables, resource needs, timelines, and cross-functional involvement
    • Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to L4+ Sales / cross-functional teammates, incorporating feedback
  • Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (., across sales programs, tech resources)

What You'll Need

  • Demonstrable experience in sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
  • Ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects, flexing to audience needs but creating cohesion on the objective and guiding principles
  • Knowledge and understanding of how to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute
  • Passion for working collaboratively across functions to drive operational improvements and projects
  • Confidence in managing processes efficiently by scoping logical steps from ideation to project completion
  • Ability to synthesize insights from data analysis and  understanding trends
  • Confidence in navigating multiple IT systems & applications (including Excel & Google/ Office).  In addition, knowledge of GBQ &/or SQL is advantageous but essentially must have a desire to learn and adapt to new technologies and systems.

Interested Please click apply to start talking with a Wayfair Recruiter today.

 

Disclaimer: Please note that Wayfair uses multiple job titles and locations to increase the optimisation of posts and should your application be successful the job title may differ to that observed.

 

 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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