Senior Account Manager

WCS Group is seeking a Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing and growing our client accounts in the water treatment industry. You will work closely with clients to understand their needs, provide solutions, and ensure their satisfaction. This role requires strong sales and account management skills, as well as technical knowledge in water treatment. If you are looking for an exciting opportunity to advance your career in the water treatment industry, WCS Group is the place for you

Purpose of Senior Account Manager:
To achieve personal sales targets via a mixture of contract base retention and growth, upselling to existing clients and actively seeking out and converting new clients.

Benefits:

• Uncapped commission
• Additional commission available for cross selling Asbestos / Fire / Air services to customers who may buy these services from others
• Car Allowance
• Opportunity to join into our Management & Leadership academy if progression to management is desired
• increasing annual leave
• Company uniform and tablet
• Opportunity to enter into Marlowe PLC Sharesave Scheme
• Annual pay review
• Pension, the company facilitates access to a PRSA for employee contributions only

Requirements

• Full UK driving license is essential
• 2+ years water treatment experience - essential
• Knowledge of steam boilers cooling towers, close systems & understanding of pretreatment softeners
• Support setup of contract delivery at the beginning of the contract
• Respond to ongoing client requests and compliance issues in a timely and professional manner
• Monitor operational performance and raise any issues with the Delivery team as required
• Monitor financial KPIs and take actions with account as required to attempt to ensure remains on budget
• Conduct quarterly account reviews to identify potential reasons for account loss and up / cross-sell opportunities
• Negotiate contract renewals with accounts
• Demonstrate behaviours in line with our company values : Respect, Accountability, Reliability & Integrity.

KPI's

• Clear documentation of contract requirements
• Client satisfaction with Group delivery
• On-time renewal of accounts
• Increase revenue from retained accounts through price increases, cross-sell and up-sell
• Regain lost clients
• Obtain new clients to achieve personal budget targets
• Contact lost accounts to test interest in re-engaging with Group

WCS Group of companies are committed to equal opportunities and recognise the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us.