Quality, Safety

Job Description

Evergreen Care is a healthcare organisation providing long- and short-term residential care and services. Although our primary focus is older person care, we also cater to other people who are in need of residential care. In December 2020, Evergreen Care welcomed a new management structure and currently operates Twelve Nursing Homes nationwide. We offer a fresh perspective in nursing home care in the heart of Ireland communities. Each of our homes focus on creating a kind, caring and happy community for every resident in our care

To deliver our level of excellence in care, we need amazing people. From managers, nurses, and carers to administration, housekeeping and catering, each person plays a vital role in our Evergreen Care community. It’s not just their specialist skills, experience and extraordinary commitment that makes our people special but also their kind and compassionate nature. More than a job, a career with Evergreen Care means you become part of a special community where you can make a real difference to the lives of our residents every day.

Job Title: Quality, Safety & Risk (QSR) Officer 
Location: Evergreen Care NH – Various Locations 
 
Position Summary: 
The QSR Officer will work closely with the Head of Quality, Safety & Risk to support administrative development, implementation, and ongoing quality and safety initiatives across our nursing home group. This role is essential in ensuring compliance with HIQA standards and enhancing the overall quality of care provided to residents.

About The Role

Role & Responsibilities:

• Continuous Support with QSR Improvements: Assist in the implementation of a comprehensive internal quality and safety framework that aligns with HIQA regulations and standards. 

• Data Management: Support the collection, analysis and presentation of data related to quality and safety metrics (KPIs), including resident satisfaction surveys and incident, complaint & audit reports. 

• Documentation: Maintain accurate records of quality improvement initiatives, training programs, incident, complaints & audit reports, and compliance audits to ensure ease of access for staff. 

• Audit Administrative Assistance: Support the planning of internal QSR audits to evaluate compliance and identify areas for improvement; Assist in preparing data reports on audit findings/actions. 

• QSR Reporting System: Support the administrative implementation of a streamlined QSR reporting system;  

• Cross-Department Collaboration: Work closely with the Head of QSR and provide administrate QSR support to Senior Managers, Regional Managers, General Managers/Persons in Charge, and Nursing staff to enhance organisational QSR projects, fostering teamwork and collaboration. 

• Communication Strategy: Assist in the development and distribution of QSR communications related to quality and safety initiatives, ensuring staff are informed and engaged. 

• Technology Utilisation: Utilise ViClarity/EpicCare and similar digital tools to track quality and

  Skills: 

• Strong organisational and documentation management/development skills. 

• Excellent communication and interpersonal skills for engaging with staff, residents, and families. 

• Proficient in using Microsoft Office 365 Suite (Apps including ‘To Do’, ‘Loop’, ‘Word’, ‘Excel’, ‘Teams’ etc) and experience with use and set up of quality/care management software (e.g. ViClarity & EpicCare) preferred. 

• Ability to work independently and collaboratively within a team environment. 

• Knowledge of HIQA Standards & Regulations: Familiarity & experience with HIQA standards and regulations in Residential Care for Older Persons is a plus

  Personal Attributes: 

• Attention to detail and a commitment to continuous improvement. 

• Ability to handle sensitive information with discretion and maintain confidentiality in line with GDPR legislation. 
   
  Working Conditions: 

• This position may involve travel between nursing homes within the group. 

• Occasional evening work may be required for training sessions or audits. 
   
  Application Process: 
  Interested candidates should submit their CV and a cover letter outlining their relevant experience and interest in the position to [insert contact email/website].
  

  This job description is intended to give the post holder an appreciation of the role envisaged for the post of Administrator Supervisor. Given the nature of the work involved the role is expected to evolve over time. It must be stressed that maximum flexibility is required to work in the nursing home environment and although changes or alterations of the role may occur, they will only be introduced after appropriate notice and training (if required) are given.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder periodically by the PIC.

  Qualifications: 

• Education: Degree in business management, quality assurance, or similar. 

• Experience: Experience in healthcare administration and quality management, in nursing home environments is preferred. 
   
  
  This job description is intended to give the post holder an appreciation of the role envisaged for the post of Administrator Supervisor. Given the nature of the work involved the role is expected to evolve over time. It must be stressed that maximum flexibility is required to work in the nursing home environment and although changes or alterations of the role may occur, they will only be introduced after appropriate notice and training (if required) are given.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder periodically by the PIC.

Skills Needed

About The Company

Evergreen Care offers a fresh perspective in nursing home care in the heart of Ireland’s communities. We currently have 12 homes in our group – all centered on creating a kind, caring and happy community for every resident in our care. We offer many different types of care depending on individual needs – whether it’s a short stay to recover from an illness or a more long-term decision to make a new home with us. We understand the decision to move from your own home is an important one for you and your loved ones. Our specialist care team are here to offer guidance and support to make the transition a smooth and happy one.

Company Culture

To deliver our level of excellence in care, we need amazing people. From managers, nurses and carers to administration, housekeeping and catering, each person plays a vital role in our Evergreen Care community.It’s not just their specialist skills, experience and extraordinary commitment that makes our people special but also their kind and compassionate nature. More than a job, a career with Evergreen Care means youbecome part of a special community where you can make a real difference to the lives of our residents every day.

Desired Criteria

Required Criteria

Closing DateWednesday 20th November, 2024

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