Product Support Engineer

6 months ago

Dundalk, Ireland CARGOTEC Full time

Purpose of the position

Together, we keep everyday life moving to build a better tomorrow

Hiab is looking for a highly motivated, versatile and customer-oriented person to fill the role of Product Support Engineer, and to join the team of amazing professionals that are part of Hiab’s family. The purpose of the position is to deliver first-class customer service which includes technical support to the markets on all models of Moffet TMFL on a daily basis. You will be right at the heart of the matters as you need to deal directly with customers and you have to apply a proactive approach in order to support other departments within Hiab’s organisation as need arises.

The position is based in our office in Dundalk, or at the customer’s site depending on the situation, and reports directly to the Product Support Manager.

Main tasks and responsibilities

Provide technical support for Hiab’s product range with the FL TMFL dealer with customers, or other departments within Hiab, and ensure that the entire customer experience runs smoothly Prepare service training materials and conduct training sessions for Hiab’s product portfolio Keep the Hiab online E-Support system (c-case or similar) up to date and meet the required KPI targets on ticket closures Assist in the development of ASTS materials when required for NPD projects Liaise with suppliers and various stakeholders when their support and services are required Prepare and present monthly reports on the status of Technical Support (KPI targets) Provide technical feedback to the FL on changes in the product range that will affect them.

You will work in close cooperation with:R&D, Engineering, Production Engineering, Production, Sourcing, Quality, External Customers
and Suppliers.

What you’ll need to succeed

Education:

Diploma in Engineering or Higher, or 5 years experience in TMFL products.


Experience:
● Good understanding of hydraulic and electrical systems, and understanding of
fault finding processes, with a strong mechanical background
● A very strong customer focus
● Good communication and interpersonal skills.
● A strong understanding of both Diesel and Battery powered drive systems.


Competencies:
● Understanding of PDM systems and working within a controlled environment
● Competent user of all Microsoft Office programs excel, word and PowerPoint and
knowledge of their application in daily work
● Must be able to fault-find and solve problems that arise within the day to day TMFL business, capable of working alone or at times part of a team. 
Ability to perform Service Training sessions either here in Dundalk or abroad. Must be willing to travel for work when needed.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

  • Design Engineer

    2 months ago

    Dundalk, Ireland Anord Mardix Full time

    Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable...

  • Head of Engineering

    3 months ago

    Dundalk, Ireland 7037 Anord Mardix Ireland Limited Full time

    Job Summary Anord Mardix, a Flex company, is the world’s leading electrical engineering and manufacturing firm specialising in critical power solutions. We promise innovative engineering solutions to all our clients, meeting the most technical requirements with ease, no matter what the challenge. To support our extraordinary teams who build great...

  • Head of Engineering

    2 months ago

    Dundalk, Ireland Anord Mardix Full time

    Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable...

  • Design Engineer

    3 months ago

    Dundalk, Ireland 7037 Anord Mardix Ireland Limited Full time

    Description Anord Mardix, a Flex company, is the world’s leading electrical engineering and manufacturing firm specialising in critical power solutions. We promise innovative engineering solutions to all our clients, meeting the most technical requirements with ease, no matter what the challenge. To support our extraordinary teams who build great...

  • QA Engineer

    6 months ago

    Dundalk, Ireland Nova Leah Full time

    Introduction:Nova Leah develops solutions to enable medical device manufacturers and healthcare providers meet cybersecurity compliance requirements across the full product lifecycle. Connected medical devices are vulnerable and the cybersecurity landscape is constantly changing. In response to this medical device security experts at Nova Leah developed...

  • Quality Engineer

    1 month ago

    Dundalk, Ireland HAYS Full time

    We have an exciting opportunity for a Quality Engineer to join an innovative engineering company in Dundalk. Your new company A leading provider of smart, safe and sustainable load handling solutions. World-class equipment, built to perform. They are committed to delivering the best customer experience every day with the most engaged people and partners....

  • DevOps Engineer

    6 months ago

    Dundalk, Ireland Nova Leah Full time

    Introduction:Nova Leah develops solutions that enable medical device manufacturers and healthcare providers to meet cybersecurity compliance requirements across the full product lifecycle. Connected medical devices are vulnerable and the cybersecurity landscape is constantly changing. In response to this, medical device security experts at Nova Leah...

  • Geotechnical Engineer

    3 months ago

    Dundalk, Ireland AtkinsRéalis Full time

    Job Description AtkinsRéalis one of the world’s leading providers of engineering professional consulting and support services with offices across Ireland. We have an opportunity for an experienced  Geotechnical Engineer  with 5 or more years’ relevant experience to join our geotechnical department in delivering complex geotechnical design...

  • R&D Compliance Engineer

    4 months ago

    Dundalk, Ireland Hiab Full time

    As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Together, we keep everyday life moving to build a better tomorrow. We are looking for a ...

  • Senior QA Automation Engineer

    5 months ago

    Dundalk, Ireland Prometric Full time

    About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three...

  • Senior Production Supervisor

    1 month ago

    Dundalk, Co. Louth, Ireland Next Generation Recruitment Full time

    Job Title: Senior Production Supervisor Location: Drogheda Reports to: Operations Manager Industry: Food Manufacturing Job Overview: Our client, a rapidly growing organisation in the fast-paced food industry, is seeking an experienced Senior Production Supervisor to join their team. This is a key role responsible for leading teams of up to 40 people in a...

  • NPI Engineer

    3 weeks ago

    Dundalk, Co. Louth, Ireland INFORM3 Recruitment Full time

    Job Title NPI Engineer Job Location Co. Louth Salary Based on Experience About the Company: NPI Engineer will be responsible for the quoting of new business opportunities, the introduction of new parts to production, the reviewing of new products introduced post production, and providing data on the performance of these processes. You will be working with a...

  • Electrical Engineer

    1 month ago

    Dundalk, Co. Louth, Ireland WuXi Vaccines Full time

    WuXi Vaccines, a subsidiary of WuXi Biologics, focuses on human vaccine discovery, development and manufacture. An exciting new addition to the WuXi Biologics family, WuXi Vaccines will bring to the global vaccine industry the world-class integrated platforms and CDMO business model on which WuXi Biologics reputation is based. In development is an integrated...

  • Technical Operations

    6 months ago

    Dundalk, Ireland PSC Biotech Ltd Full time

    Job DescriptionAbout PSC Biotech Who we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...

  • Fixed Term Contract

    2 months ago

    Dundalk, Ireland Clarity Recruitment Full time

    Clarity is recruiting a Support Pharmacist for a thriving pharmacy Dundalk, Co. Louth.What you need to know:This is a Full Time 1 year contract Position. (4 or 5 days per week) You will be off every second Saturday. No Sundays or Bank holidays required! This role will be commencing mid November - there is room for negotiation on the start date....

  • Technical Operations

    6 months ago

    Dundalk, Ireland PSC Biotech Ltd Full time

    About PSC Biotech Who we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...

  • Chemical Engineer

    3 weeks ago

    Dundalk, Co. Louth, Ireland INFORM3 Recruitment Full time

    Job Title Chemical Engineer Location Co. Louth Salary Competitive The Role: Are you an experienced Chemical Engineer? Our client is currently looking for a suitable candidate to join its Production Process team and report to the Production Manager. The role requires a strong technical background to interact with various departments at all stages of the...

  • MSAT Scientist

    2 weeks ago

    Dundalk, Ireland PSC Biotech Ltd Full time

    Job DescriptionAbout PSC Biotech Who are we?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...

  • MSAT Scientist

    2 weeks ago

    Dundalk, Ireland PSC Biotech Ltd Full time

    About PSC Biotech Who are we?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...

  • Manufacturing Engineering

    1 month ago

    Dundalk, Co. Louth, Ireland Recruitment Plus Full time

    Job Title: Manufacturing Engineering and Operational Excellence Manager Job Type: PermanentLocation:Co. LouthRef: S011573 RecruitmentPlus on behalf of our client are seeking applications for the post of Manufacturing Engineering and Operational Excellence Manager.This position is with a global manufacturer with a long history of success, with recent...